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Contact Us

To speak with us call our hotline on 1800 555 937 or contact us.

If you are calling from overseas dial +61 2 9023 8795.

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Location-Based Services

Location-aware solutions to manage your remote staff and business assets.

Knowing where your business assets and staff are can increase your company's productivity and efficiency, contributing directly to your bottom line.

Optus has proven solutions, offered with our mobility partners, to help you take advantage of the latest location technologies such as:

  • Turn by turn navigation, to save time and help make travel more efficient.
  • Asset management, to track your assets, like vehicles or machinery.
  • Workforce management, to assign jobs more efficiently based on your staff’s current location.

Features

Contact your Optus Business Account Manager to talk to us about how we can help mobilise your business. Use the Success Stories finder on the left to take a look at some of the solutions our customers are already using.

Or you may wish to consider one of our packaged solutions:

Personal tracking and duress solutions

Dangerous situations cannot always be identified before they happen but early intervention is usually key to diffusing a situation. We have a personal tracking applications suited to a range of mobile devices including BlackBerry, Windows Mobile and Symbian devices.

The application has been designed to provide a safety net for staff working in situations where they potentially could find their personal safety compromised. Using their mobile device the user just needs to quickly press a dedicated button to send an alert. The technology acknowledges the duress alarm on the phone and at the same time the alert is sent instantaneously to your nominated number.

To learn more about the personal tracking and duress solutions available today, download our brochure.

Asset and fleet tracking solution

Successful fleet management extends beyond knowing where your vehicles are, and where they have been. It encompasses the ability to access detailed management information to:

  • Identify trends
  • Analyse costs
  • Highlight exceptions against Key Performance Indicators (KPIs).

To learn more about how you can be more efficient and increase company productivity with asset and fleet tracking solutions, download our brochure.

Whitepapers

Path to Sucessful Enterprise Mobility Solutions Whitepaper

Brochures

Mobility Professional Services Brochure

Asset and Fleet Tracking Solution Brochure

Personal Tracking and Duress Solutions Brochure

Benefits

The benefits of mobile fleet and asset visibility can include:

  • Improving asset visibility and employee accountability.
  • Improved customer service.
  • Reduced fuel consumption.
  • Meeting duty of care and chain of responsibility obligation.

Why buy this product

Solutions designed for your Industry

Optus has found that industries that particularly benefit from personal tracking and duress solutions are:

  • Government
  • Manufacturing
  • Health
  • Transport

Asset and fleet tracking is of key interest to:

  • Transport and logistics
  • Manufacturing
  • Construction
  • Government

End-to-End Service and Delivery

We have a wide range of services to help with each phase of your mobility implementation, including strategy and needs analysis, solution design, implementation and management, single bill convenience and a single point of contact.

Innovation through collaboration

To deliver a new level of cutting-edge and customised solutions, we work with experienced solutions providers. This close collaboration nurtures new ideas, and has an immediate impact on our clients' businesses.

Want to find out more? Contact your Optus Account Manager today to discuss your business' mobility solution needs.

Success stories

Tennis Australia

Tennis Australia

Optus pairs-up with Tennis Australia to bring the Australian Open to the World.

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Commercial overview

We will work with you to identify the solutions, services and best partnerships to meet your specific requirements. And to remove the complexity of dealing with multiple providers, we provide a single point of contact and a single bill.

The design process starts with you and your Optus account manager - call to begin today.

Support overview

Optus remains your one point of contact, even when specialist partners are engaged. If necessary, the Optus Business Premium Mobile Technical Support team will escalate your fault to the partner and manage the issue through to resolution.

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.