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To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
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Optus Mobile Broadband
Internet access for business on the move.
Access the Internet when you're on the move with Optus Mobile Broadband.
Leave the wires behind when you're out and about. Check email, do web research, or access your office network using a VPN Client - from anywhere that has Optus 3G dual band* service and even when you're roaming internationally^.
Optus Mobile Broadband is ideal for anyone who regularly travels for business or who needs to stay in contact on the move.
Features
Simple - Optus Mobile Broadband is easy to use with simple connection software.
Fast - Uses the Optus mobile network and HSPA technology to deliver fast mobile Internet access.
Flexible hardware - Depending on your business needs, you can use a USB modem, PC Express Card, wireless embedded SIM laptop or even a tethered-modem smartphone to access the Internet with Optus Mobile Broadband.
* Optus 3G dual band is part of the Open Network and refers to our UMTS2100MHz/900MHz coverage. With 3G dual band devices, coverage is available throughout the Open Network in 3G dual band areas, subject to network availability. Not available for sale in NT and TAS. See www.optus.com.au/coverage for details.
^Roaming charges apply.
Benefits
Access the Internet from almost anywhere - Optus Mobile Broadband is available wherever there is Optus 3G dual band* service. It's also available internationally, with over 147 partner networks in 82 countries^. Find out more about Data Roaming.
Straightforward pricing - Your choice of 24 month or 36 month connection. And, if you have a busy month and go over your allowance, you'll simply pay a low excess usage fee for the extra data.
Reliable and future proof - With Optus network reliability and coverage. The Open Network 3G dual band coverage area is continuing to grow. See our coverage.
Why buy this product
Optus Mobile Broadband is ideal for anyone who regularly travels for business. Optus Mobile Broadband offers an easy and cost-effective way to stay in touch when you're on the move.
It's the perfect combination of:
- ease of use and reliability
- competitive and simple pricing
To gain an extra business edge, look to Optus Business Mobile Broadband our mobile broadband optimised for business performance.
* Optus 3G dual band is part of the Open Network and refers to our UMTS2100MHz/900MHz coverage. With 3G dual band devices, coverage is available throughout the Open Network in 3G dual band areas, subject to network availability. Not available for sale in NT and TAS. See www.optus.com.au/coveragefor details.
^Roaming charges apply.
Success stories
Commercial overview
Optus offers data plans with separate monthly plans for each user. Each plan includes a monthly allowance of mobile data and charges for usage in excess of the allowance. We have plan options for low, medium and heavy users so you can tailor your plans to your employees' needs.
Talk to your Optus Account Manager to find out more about which pricing pla would suit your business.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements.
Technical overview
To use Optus Mobile Broadband (OMB), install the software and then plug an OMB device into your computer, or connect to an OMB wireless router.
The Optus Mobile Broadband device software automatically selects the best available bearer technology (3G-HSPA or GPRS) and usually connects within seconds. The software monitors connection throughput and availability and switches between Optus' HSPA, 3G and GPRS mobile networks.
Optus Mobile Broadband can be used with VPN Client software to access corporate information and/or business applications on the move.
Specifications
The following devices are available for Optus Mobile Broadband, to suit a range of business needs:
- USB Modem (for Windows and Mac OS)
- PC Express Card (includes PCMCIA adapter, for Windows and Mac OS)
- Wireless Router (for Windows and Mac OS) supports Internet access by more than one PC.
- 3G embedded SIM module within your laptop (for Windows only).
Alternatively, you can use some smartphones as tethered modems by connecting it to the PC via USB. Additional charges may apply.
Support overview
Mobile End user support
End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au
To see other contact details for Optus click here.
Product FAQs
What devices are available for Optus Mobile Broadband?
- USB Modem
- PC Express Card (PCMCIA)
- Wireless Router
- Windows Mobile smartphones (used as a modem, with the 'Share Internet Connection' function on the phone)
- 3G embedded SIM notebook (not supplied by Optus)
Is Optus Mobile Broadband compatible with my VPN Client Software?
VPN Client software compatibility comes down to the specific configuration of your computer. Most VPN Client software is supported by Optus Mobile Broadband devices.
Where can I use Optus Mobile Broadband?
The service is available in Optus 3G dual band coverage areas. Optus 3G dual band is part of the Open Network and refers to our UMTS2100MHz/900MHz coverage. With 3G dual band devices, coverage is available throughout the Open Network in 3G dual band areas, subject to network availability. Not available for sale in NT and TAS. See http://www.optus.com.au/coverage for details.
Can I use Optus Mobile Broadband overseas?
Depending on your destination, you may be able to use Optus Mobile Broadband or Optus Business Mobile Broadband when you are roaming internationally, with Data Roaming. International roaming charges apply.
Use our Global Roaming tool on the left to view what roaming services are available in different countries.
What software is required to operate the Optus Mobile Broadband devices?
The USB and PC Express card require the drives and OMB management program to be installed prior to use. Optus Business provides this software on a CD with a silent install file for IT managers to remotely install the software on user's PCs.
The Optus wireless router can be configured with a standard Web browser. The computer can be a PC or MAC with an Ethernet Port or WiFi access.
Will a new or special SIM card be required to use the service?
The service comes with a SIM card supplied by Optus.
Do you have rate plans that incorporate throttling?
No - to ensure that you can always access the maximum HSPA speeds available in your area; we do not throttle the speeds once plan limits are reached. However, Optus does charge for excess usage.
Support FAQs
How do I use my Windows Mobile smartphone as a tethered modem?
Your laptop operating system needs to be Windows XP or later.
Simply connect your Windows Mobile smartphone to your laptop using the USB cable which came with your smartphone.
On your smartphone, go to Start > Programs > Internet Sharing, and press 'Connect'. The connection should then automatically share with your laptop.
If you have problems, contact your company's IT manager.
How do I use my Windows Mobile smartphone as a tethered modem?
Just connect your Windows Mobile (6.0 or above) smartphone to your Windows XP or Vista laptop (via USB or Bluetooth).
Then go to the Start menu on your Windows Mobile device and click on Programs > Internet Sharing. Click on the 'Connect' button and you should connect to the Internet after a few seconds.
To disconnect, click on 'Disconnect'.
What is High Speed Downlink Packet Access (HSDPA)?
Essentially, a new data layer is added to the 3G Network to enable it to carry data at higher speeds - also known as 3.5G. HSDPA is an enhancement to our existing 3G Mobile Network.
What happens if HSDPA is not available?
All the Optus Mobile Broadband devices can work on the GSM (GPRS) network if, for any reason, the 3G network is unavailable.
Data carried over the GSM network is charged at the same rate.
How can I tell that the device is getting HSDPA speeds?
The device will indicate if HSDPA is being used. If the device is idle it will indicate that the 2G or 3G/HSDPA network is present.
How much does HSDPA cost compared with 3G?
There are no additional fees for data usage on HSDPA. The cost of data usage is the same across GPRS, 3G and HSDPA networks. Although with HSDPA, end users are able to download faster than GPRS and 3G.
What are the benefits of HSDPA?
Almost any data application will benefit from the greater speeds offered by HSDPA. For example, a user can download web pages more quickly than on GPRS or 3G.
What devices can I use to access HSDPA?
Data cards, wireless routers and USB modems for laptops and PCs. Customers can also use their HSDPA handsets as tethered modems or for browsing Internet content at greater speeds.
Will a new SIM card be required to use HSDPA?
If you use a mobile phone for HSDPA access, your existing Optus SIM will work. If you get an Optus Mobile Broadband modem or router, you will be provided with a new, separate data SIM card for that device.
Can I make voice calls with the wireless router?
If voice and data are both active on the SIM in the wireless router the GlobeSurfer III will make and receive voice calls. Mobile call rates apply.
How do I tell if my handset or mobile device is HSDPA compatible?
Check the handset or device user guide, or check the manufacturer's website, looking up the model number.
Billing FAQs
Can I make voice calls at the same time as using HSDPA?
Yes. On HSDPA enabled mobile phones, it is possible to make voice calls while using data (eg using your mobile as a tethered modem while on a call.
What number do I call for billing enquiries?
Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.