To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
Is your current corporate network holding you back?
If, like many organisations, you've built your corporate network over time, you've probably got a lot of complex connections between your sites and it's difficult to launch new applications and services without significant redesign. Your network may not even support the latest converged services like VOIP or unified communications across all your sites.
Optus Evolve® is Optus' national IP network, designed for Australian organisations with multiple sites and 100+ employees.
It's been purpose built from the ground up to make it simpler to connect your sites, launch converged services, and manage remote access, so your business' systems can respond more quickly to customer and employee needs.
Optus Evolve is Optus' national IP network, purpose-built to support voice, data and video all on the same network.

Based on a modular design, Optus Evolve helps you:
It is simple to add new functions over time just by adding another module, so you can pick and choose how Optus Evolve will expand with your business.
Backed by Optus SLA's, Optus Evolve is reliable, secure and affordable, with centralized network administration and advanced reporting functions to make your IT department's job easier.
Using Intelligent IP Network Technologies Whitepaper
IP VPNs Come of Age Whitepaper
As a new generation network Optus Evolve delivers a range of improvements that can enhance your business's performance:
To find out more about how Optus Evolve can transform your business, contact your Optus Account Manager.
As the challenger in the Australian market, Optus purpose built the Optus Evolve network to address real-world business issues as requested by our customers.
If you prefer to outsource network management, we offer end-to-end management services through Optus Evolve MRS.
Curtin Uni and Optus developed a roadmap of innovation for the Uni's 2020 vision.
Optus pairs-up with Tennis Australia to bring the Australian Open to the World.
Collaboration sets new standards in security communication.
Virtual private cloud delivers disaster recovery solution.
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Data Services, please go to www.optus.com.au/standardagreements.
The Optus Evolve network is monitored 24 x 7 by Optus and is backed by comprehensive SLA’s.
Optus Evolve is a new generation network or NGN. NGN is commonly used to describe networks that are characterised by the use of IP, fibre optics, DSL and new operational and billing support systems. The general idea behind NGN is that one network transports all information and services (voice, data, and all types of media such as video) by encapsulating these into packets, like it is on the Internet.
Some of the key features of Optus Evolve are:
The Optus Evolve network is monitored 24 x 7 by Optus and is backed by comprehensive SLA’s.
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries.
For non-urgent issues, use the Optus eCare portal to raise and manage service issues.
To see other contact details for Optus click here.
Technical issues
The first point of contact for fault reporting and service assistance is the Optus Business Service Desk on 1300 300 332 or email data.servicedesk@optus.net.au. This team is available 24 hours a day 7 days a week.
For non-urgent issues, use the Optus eCare portal to raise and manage service issues.
General account changes
Move, adds and changes to your account will be done by the Optus Premium Service Desk on 1300 300 314 Fax 1300 301 523. Monday To Friday: 8:00 a.m.-7:00 p.m.
To see other contact details for Optus click here.
How can Optus Evolve help me to reduce costs?
Optus has been driving value in the Australian telecommunications market since 1992, and Optus Evolve can help reduce both the direct and indirect operating costs associated with running your communications network. For example, Optus Evolve IP VPN allows you to replace legacy networks with a single, easy-to-manage network platform that provides far greater visibility and control. Being modular in design, it enables you to choose the components you need to suit your business requirements, and adapt the network as requirements change.
How can Optus Evolve help me to reduce risk in my business?
You have the security of knowing that Optus is a tier-1 player with extensive network coverage, backed by SingTel, the largest communications company in Asia, and that Optus Evolve is based on a true carrier-grade core and edge network.
Can Optus Evolve make dealing with my telco easier?
Optus Business' vision is to provide the best in business customer experience, and the Optus Evolve product suite is a key component on the road to delivering on our vision. It provides our customers with reliable, secure and user-friendly communications services, allowing you to modify the network to suit your changing business requirements without having to rebuild your network.
What is a new generation network (NGN)?
The term 'new generation network' or NGN is commonly used to describe networks that are characterised by the use of IP, fibre optics, DSL and new operational and billing support systems. The combination of the new Optus Evolve network and its supporting systems enables Optus to deliver an enhanced range of core networking services such as IP VPN and Ethernet VPN, currently available converged applications such as voice over IP and multimedia, and is a key enabler for the converged applications of the future.
Does Optus Evolve suit my size of business?
Optus Evolve is ideally suited to the needs of corporate and government organisations, typically with more than 200 employees. Please call us on 1800 646 050 to find out how Optus Evolve can make your business more productive.
How extensive is Optus' network coverage?
Optus has extensive network coverage, through national optical fibre, DSL, mobile and satellite networks, and can reach the majority of Australian businesses. Following significant network investment over the past two years, Optus can now reach more businesses than ever before. This means Optus can better control the experience that you have dealing with us, as we are less reliant on third party providers to deliver network connections on our behalf.
What does it mean for Optus to be part of the SingTel Group?
Since 2001, Optus has been at the heart of the SingTel Group, Asia's leading communications company. Through the SingTel ConnectPlus Network, we can connect your sites around the world into your Optus Evolve network.
What is Optus Evolve?
Optus Evolve is an advanced IP communications network that delivers tomorrow's converged business applications today - enabling your business to be more productive, now and into the future.
What benefits will Optus Evolve deliver to Optus customers?
Optus Evolve delivers a range of improvements that can enhance your business's performance:
What are the key features of Optus Evolve?
Some of the key features of Optus Evolve are:
Are there new things my business can do with Optus Evolve?
Optus Evolve delivers tangible business benefits today, but more importantly it provides a platform for new applications when your business is ready for them. With Optus Evolve:
Optus launched its first Internet service in Australia in 1998, how is Optus Evolve IP VPN different?
Optus Evolve IP VPN is built on the Optus Evolve network, which is designed from the ground up to support new, faster access methods, and incorporates greater redundancy and application-aware capability. Key improvements introduced with Optus Evolve include:
Importantly, Optus Evolve includes full inter-working with Optus Private IP (OPI) services for customers who wish to expand their existing Optus IP VPN.
What number do I call for billing enquiries?
Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.