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Would you like to collaborate with people in other locations face-to-face without the need to travel? You can with Optus Managed TelePresence.

TelePresence combines high definition video and audio, interactive technologies and a specially-designed environment to deliver an experience like actually being in the same room.

With Optus Managed TelePresence we offer a comprehensive outsourcing service for designing, implementing, monitoring and managing your TelePresence solution.

Features

See how TelePresence can bring your team face-to-face across long distances.

Optus Managed TelePresence combines Optus' new generation IP network, Optus Evolve, with the latest TelePresence technology from Cisco and the specialist expertise from Optus' wholly owned ICT services subsidiary, Alphawest.

Optus Managed TelePresence goes beyond videoconferencing in many important ways:

• Quality real-time communication - Unlike traditional video technologies, TelePresence combines high quality audio, high definition video and interactive features.
• Simplicity - There are no handheld remotes or menus with the system. Users have onebutton-to-push ease of use to launch calls from an IP-based phone.
• Integration with enterprise groupware - Integrates with your enterprise groupware, such as Microsoft Outlook and Lotus Notes, allowing you to schedule TelePresence meetings similarly to sending a calendar invitation.
• A complete service - Includes Alphawest consulting, design, implementation / transition management and 24x7 monitoring and management of TelePresence equipment.

Benefits

Enhance collaboration and increase business productivity - Superior to email, web and conference calls, TelePresence lets the right resources gather 'face-to-face' at the right time.

Make decisions faster - You can respond rapidly to unexpected situations by connecting stakeholders at a moment's notice. Participants can discern facial expressions, body language and voice tone, leading to better understanding.

Reduce travel costs - Help to reduce costs by lowering travel expenditure, as well as lost productivity during travel. By providing an alternative to travel, TelePresence may also help improve your organisation’s Corporate Social Responsibility (CSR) through environmental sustainability.

Reduce IT management - Alphawest will manage the deployment and on-going management of your TelePresence solution, monitoring and reporting on system performance, enabling your team to stay focused on core business initiatives.

A single point of contact - Our managed service operates 24x7, 365 days a year so that you can be confident that we will look after the infrastructure that you rely on for continued business operations.

Why buy this product

Your telecommunications and technology partner in one. In 2005 Optus acquired Alphawest, a single-source provider of high performance information and communication technology (ICT). In partnership, Optus and Alphawest offer network ICT services, bringing together specialist advice, smart technology and managed services.

Alphawest is a Cisco TelePresence Authorised Technology Provider (ATP) and has been a Cisco Gold Partner for over 10 years. In 2008 Alphawest was awarded Global Service Provider of the Year by Cisco Systems Inc. More at www.alphawest.com.au.

Success stories

Curtin University

Curtin Uni and Optus developed a roadmap of innovation for the Uni's 2020 vision.

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Commercial overview

We will work with you to identify the solutions and services needed to meet your specific requirements. The design process starts with you and your Optus account manager - call to begin today.

Technical overview

Optus TelePresence uses a combination of high-definition video, advanced audio, and a finely tuned environment to deliver a live, immersive, face-to-face experience over the Optus Evolve network.

Using IP-based phones and call processing systems simplifies launching calls as it uses a telephone instead of a complicated remote control. It enables easy scheduling, management, reporting, billing, and metrics applications to ensure proper tracking and bill-back of activity on the system, as well a real-time support services.

Optus Managed TelePresence includes a comprehensive portfolio of endpoints, ranging from private single-screen systems, to large 3-screen systems catering for up to 18 participants. By incorporating the TelePresence Multi-Point switch, up to 48 segments can be supported on a single call.

Specifications

The Optus Managed TelePresence solution has the following infrastructure requirements:

• Dedicated Cisco Unified Communications Manager cluster
• LAN and WAN hardware must meet minimum recommended specifications
• Appropriate end-to-end Quality of Service (QoS) enabled across all devices
• Total Bandwidth of 15Mbps per CTS 3000/3200 endpoints to support video and audio streams (catered at 1080p resolution and best motion handling quality)
• Total Bandwidth of 5Mbps per CTS 500/1000 endpoints to support video and audio streams (catered at 1080p resolution and best motion handling quality)

Support overview

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am – 5:30pm AEST for other enquiries

To see other contact details for Optus click here.