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Want to better protect your valuable information assets from unwanted attacks that will disrupt your business and damage your reputation?

Managed Security Services, offered through our wholly owned ICT services subsidiary Alphawest, provide a comprehensive suite of services including consulting, architecture design, implementation, transition and management of your network security.

The Managed Security Services offering includes secure remote access authentication, perimeter security through intrusion detection prevention, firewalling, network security, email and web security. Also, change management and 24x7 proactive monitoring and alerting to help manage and minimise security breaches on your network.

Features

Effective perimeter security - We can deliver and manage the appropriate mix of defences to meet your business needs, including firewalls, intrusion detection and prevention systems, anti-virus, anti-spam, web proxy and email content filtering.

24x7 monitoring and response - We maintain vigilance over your defences around the clock. From the our Enterprise Management Centre, we can respond to real threats to your information assets, within response times that meet your requirements.

In-depth reporting - Our monitoring and reporting service keeps you aware of attacks and gives insight into the operation of your systems. You can also choose whether to receive your reports via our Customer Service Portal in near real-time or a periodic collated report delivered on CD or sent via email.

Integrated Services - We can integrate with your existing security and network to provide a fully integrated and managed secure network.

Proven processes - Our services are built upon the ITIL foundation to ensure all your service requirements are catered for in terms of service desk, incident management, change management, problem management, configuration management, change management and release management. Our Enterprise Management Support Centre achieves this through service continuity, availability, and ITIL based security management foundations.

Benefits

Reduce risk - Maintain confidentiality and integrity of your business information and reduce the risk of unwanted attacks.

Focus on your core business - Let us take responsibility for ensuring effective perimeter security is maintained so you can focus on your core business and improve utilisation of your internal resources.

A fully managed service - With coverage across Australia our staff operate 24x7 for event monitoring and are your single point of contact for issues and ownership.

Improve your visibility - The Customer Service Portal enables you to view status information as well as providing the ability to submit service requests to the Service Desk.

Leverage our skills - Gain access to certified security professionals, industry experience, latest technologies and superior service delivery based on ITIL principles and proven processes.

Why buy this product

Your telecommunications and technology partner in one. In 2005 Optus acquired Alphawest, a single-source provider of high performance information and communication technology (ICT). In partnership, Optus and Alphawest offer network ICT services, bringing together specialist advice, smart technology and managed services to help your people, process and technology work in unison.

Other managed services that may interest you in include:

• Managed Network Services
• Managed IP Telephony Services
• On-Demand Email Security
• On-Demand Web Security

Commercial overview

We will work with you to identify the solutions and services needed to meet your specific requirements. The design process starts with you and your Optus account manager - call to begin today.

Technical overview

Optus and Alphawest work with you to ensure all security requirements are considered and scoped to meet security policy needs. With 24 x 7 Support, your information assets are protected from attacks via constant vigilance around the clock.

We offer options for both Shared or Dedicated Security Services to meet your business requirements and budget.

Specifications

Security Event Management provides awareness of the security health state of your organisation through managed event collection, consolidation and alerting on critical events.

Distributed Denial of Service Mitigation enables you to protect your organisation against denial of service attacks.

Managed Firewall service offers high-speed firewall traffic management that achieves reliability, availability and excellent performance.

Our Managed Intrusion Detection Prevention offering enables early detection of unwanted intrusions that threaten your intellectual property and data.

Secure remote access management enables employees to access your enterprise securely via SSL and virtual private networking.

Support overview

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am – 5:30pm AEST for other enquiries

To see other contact details for Optus click here.