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To speak with us call our hotline on 1800 555 937 or contact us.
If you are calling from overseas dial +61 2 9023 8795.
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Managed Network Services
Better manage your networks to keep them flowing smoothly and efficiently.
Is your network becoming too complex to manage?
Today's networks traverse the continent and the world, supporting applications, databases, users, offices and customers. Open architectures connect a multitude of devices and other networks. Having the right management tools and skills around-the-clock can reduce the impact to business productivity from many points of failure.
Optus Managed Network Service, offered through our wholly owned ICT services subsidiary, Alphawest, is an end-to-end service for transitions, hardware support, systems integration, network monitoring and management of your network infrastructure.
Features
Optus Managed Network services include:
- Service Desk Support
- 24 x 7 monitoring, diagnosis and response
- Moves, add and changes (MAC)
- Comprehensive performance reporting
- Inventory and equipment maintenance
- Remote monitoring and management
- Consulting and network optimisation
- Service delivery management
- Transition management
- Single point contact
- Access to technical skills
Benefits
Focus on core business - Let us take responsibility for ensuring your enterprise network is operational responsive and continues to support you business requirements so you can focus on your core business and better utilise your internal resources.
Improve control and management - We work closely with you to align your environment to market standards and help you smoothly transition to a new business platform.
A fully managed service - With coverage across Australia and internationally, our staff operate 24x7 for event monitoring and we provide a single point of contact for issues and ownership.
Improve your visibility - The Customer Service Portal enables you to view network status information, network performance, service management reports, as well as providing the ability to submit service requests to the Service Desk.
Leverage our skills - Gain access to industry experience and expertise, latest technologies and superior service delivery based on ITIL principles and proven processes.
Why buy this product
Your telecommunications and technology partner in one. In 2005 Optus acquired Alphawest, a single-source provider of high performance information and communication technology (ICT). In partnership, Optus and Alphawest offer network ICT services, bringing together specialist advice, smart technology and managed services to help your people, process and technology work in unison.
Other managed services offered in partnership with Alphawest that may interest you include:
Success stories
Sunraysia Institute of TAFE
Technology upgrades deliver improved administration and education outcomes.
Commercial overview
We will work with you to identify the solutions and services needed to meet your specific requirements. The design process starts with you and your Optus account manager - call to begin today.
Support overview
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am – 5:30pm AEST for other enquiries
To see other contact details for Optus click here.