HEADING-PRIMARY

IP telephony provides highly available, more secure and feature rich communication. However, to realise the benefits of this solution, you may also require specialist support people with IP skills and knowledge available around the clock.

Optus Managed IP Telephony service, offered through our wholly owned ICT services subsidiary Alphawest, provides a comprehensive solution including telephony design, build, transition and operation, with remote and onsite management on a 24x7 basis.

We understand organisations have different requirements and that's why our Managed IP Telephony Service gives you choice. If you've chosen to self-install, you can still benefit from our people and management tools to help you get the most from your investment.

Features

Optus Managed IP Telephony services can include:

• Support for Cisco and Nortel PBX environments
• Solution build
• Service desk support
• 24 x7 monitoring, diagnosis and response
• IP PBX protection, patching and updating
• Administration, dial plans and moves, adds and changes (MAC) support
• Remote monitoring and management
• Detailed reporting
• Support for voice and data convergence
• Single point of contact
• Access to technical expertise

Benefits

A smooth path to convergence - Network convergence presents new opportunities for business productivity. Our Managed IP Telephony service helps you to ensure your network supports your organisation’s direction for convergence.

Focus on core business - Let us take responsibility for all related telephony management issues so you can focus on your core business and use your internal resources better.

Improve your visibility - Our Customer Service Portal enables you to view network status information, network performance, service management reports, as well as providing the ability to submit any service request to the Service Desk.

A fully managed service - With coverage across Australia and internationally, our staff operate 24x7 for event monitoring and are your single point of contact for issues and ownership.

Leverage our skills - Gain access to industry experience, latest technologies and superior service delivery based on ITIL principles and proven processes.

Why buy this product

Your telecommunications and technology partner in one. In 2005 Optus acquired Alphawest, a single-source provider of high performance information and communication technology (ICT). In partnership, Optus and Alphawest offer network ICT services, bringing together specialist advice, smart technology and managed services to help your people, process and technology work in unison.

Other managed services offered in partnership with Alphawest that may interest you in include:

• Managed Security Services
• Managed TelePresence

Commercial overview

We will work with you to identify the solutions and services needed to meet your specific requirements. The design process starts with you and your Optus account manager - call to begin today.

Technical overview

Supported by a comprehensive network and communications monitoring platform, our engineers are alerted to any degradation of services and advised on what network components are affecting voice and video quality. Our engineers have visibility of Quality of Service (QoS) and status metrics such as:

• Real-time active calls.
• Delay to dial tone.
• End point and device reachability.
• Per device availability.
• Voice gateway status.
• Automated voice fault root cause analysis.

We can combine current and historical monitoring and performance metrics from all devices into comprehensive reports, accessed via our Customer Service Portal.

Support overview

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am – 5:30pm AEST for other enquiries

To see other contact details for Optus click here.