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Optus EXPAN Managed Storage
Managed enterprise-class storage for your critical business systems.
Converging technologies have created an explosion in the amount of data which needs to be stored, secured and available when needed. We can help you cope with this complex task.
Optus EXPAN Managed Storage provides storage hardware, backup services, data centre and network services. You gain the performance and functionality benefits of enterprise-class storage managed by a team of storage experts without the high cost of doing this yourself. You only pay for the storage used on a monthly basis.
Features
Optus EXPAN Managed Storage offers storage options to suit your business:
- Disk on Demand Premium: Storage and back up for high performance production systems and applications. Storage area network (SAN)-attached disk storage scalable from 50GB right through to multiple terabytes.
- Disk on Demand Lite: Storage on lower cost, high capacity disk for requirements such as archiving.
- Back-up and restore: Backup to disk and tape from your current environment to ours. Back-ups are executed and retained according to your requirements with restore on demand.
- Data-vaulting service: Secure storage archiving of information. Offsite vaulting of tape backup for disaster recovery.
Brochures
Benefits
Flexibility and scalability - Optus EXPAN Managed Storage provides a complete high-performance storage infrastructure for your mission-critical applications. Capacity planning is easy because you can increase or reduce storage capacity as required.
A cost-effective alternative - Consider the up-front capital needed to procure and manage an in-house storage solution. On a total cost of ownership basis, Optus EXPAN Managed Storage can cost less, you only pay for what you use as well as having access to the latest technology.
Risk Mitigation - We can help you to meet your corporate and regulatory requirements for data protection and retention.
Peace of mind - Our secure data centre is monitored and managed around-the-clock and all equipment is housed in state-of-the-art facilities. Service reliability is also assured through our stringent service level agreements.
Why buy this product
Optus has extensive experience in dedicated world class Data Centre Management. Optus EXPAN Managed Storage is delivered in partnership with Hitachi Data Systems Australia a specialist in enterprise-class storage solutions. We form a powerful combination to bring secure, reliable, high-performance storage to business of all sizes.
In the Optus EXPAN family of products we also provide co-location services for your Internet servers and web hosting services.
Success stories
UTi
Optus helps UTi, a major freight forwarder, meet its corporate compliance requirements.
Commercial overview
The cost of Optus EXPAN Managed Storage includes:
- set up fees based on your connectivity requirements and number of servers
- monthly fees based on the quantity of data and frequency of backup
Contact your Optus Account Manager to develop a managed storage plan for your data.
Contracts
Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus products and services, please go to www.optus.com.au/standardagreements.
SLA
This service has comprehensive SLA targets for rectifying faults, resolving service degradation, and administrative activities such as restoring data or implementing changes to the storage configuration.
Technical overview
Optus EXPAN Managed Storage supports most open systems platforms including Windows, Linux, HP/US, Solaris and AIX.
Our storage solutions use hardware and software technologies from industry leading vendors such as Hitachi Data Systems, Symantec, Sun, Dell, Cisco and Brocade.
Technical Attachments
Disk on demand model
Backup and restore model
Support overview
For service enquires, billing, incident handling and changes
To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries.
Data restoration requests can also be directed to EMCanalysts@cmc.optus.net.au.
Product FAQs
Why backup/restore?
All companies need to backup and retain copies of their production data, whether it is to protect from accidental deletion or corruption, to satisfy regulatory requirements, or as part of a disaster recovery strategy.
While most organisations have some sort of backup strategy in place, the majority do not have confidence in their ability to reliably recover from backups in the event of a crisis.
Optus EXPAN Managed Storage Backup/Restore provides peace of mind that the data is reliably protected. Backup images are retained on-line for immediate recovery and can be optionally stored in an off-site vault for long-term storage or archival.
What are Tier 1 and Tier 2 storage?
Tier 1 storage (used for our On-demand Premium service) uses high speed native fibre channel drives combined with read/write caching suitable for all production storage requirements where performance and availability are important. i.e. database systems, application environments, real-time data requirements
Tier 2 storage (used in our On-demand Lite service) uses lower cost SATA drives suitable for storing large amounts of less frequently accessed data where performance and availability is less important, such as file and email archiving.
What does 'managed' mean for managed storage?
'Managed' means providing an end-to-end service according to stringent service levels and availability guarantees.
This includes:
- 24 x 7 monitoring, systems administration and operations
- 24 x 7 helpdesk with Level 2 and 3 technical support
- Proactive performance management and reporting
- Regular reports assist with capacity planning
- Access to storage industry experts to assist with planning and deployment
Why disk on demand?
Reliable data storage it a fundamental requirement of every IT environment. While storage capacity itself is becoming less expensive the cost of the supporting infrastructure, software and management will usually represent the largest cost in a storage solution.
Companies will often estimate and procure in advance then find that they never use it all, need more than they have, or find that it is deployed in the wrong place.
Disk-on-Demand requires no up front capital investment and is billed monthly based on the actual storage used. Additional storage capacity can be allocated as each application or project demands it.
Support FAQs
Can I backup to disk?
Yes, both disk and tape technologies are available for backup. We will assist in qualifying which option would meet your needs best.
Disk-on-Demand customers can also create backup copies of their data with a point-in-time snapshot of SAN based data as an additional level of redundancy and protection.
Can I back up non-SAN data?
Yes - the Backup/Restore service is independent of Disk-on-Demand and will backup any data within your environment, including internal and direct attach storage.
How do I restore data?
You initiate you own data restore requests using the provided user interface or alternatively they may request that Optus perform the restore.
For data that is to be recovered from tapes stored in the off-site Vault, Optus will identify and retrieve the necessary tapes.
Can I eliminate the backup window on production systems?
Yes - this is an option with Disk-on-Demand for large and/or particularly busy systems that cannot afford to run a conventional backup.
Using technology within the SAN an instant copy of the data can be created without impacting the production application. This second image is then used to backup to tape for off-site storage, and also provides an option for direct recovery if required.
Can I run a 'hot' database backup?
Yes - If you have databases or applications that must be on-line 24 x 7, Optus provides a special backup agent that enables a 'hot' backup of that system while maintaining database integrity.
Agents are available for most databases, including SQL, Oracle®, Microsoft Exchange®, Informix®, Sybase®, Lotus® Notes, and SharePoint®.
Billing FAQs
What number do I call for billing enquiries?
Please call the billing contact number on your invoice, your assigned service desk or otherwise call 134 315, Monday to Friday 8:00am - 5:30pm AEST for other enquiries.