HEADING-PRIMARY

Today's networks are constantly under attack and the increased sophistication of threats continues to become more challenging, more prevalent and more destructive.To ensure your business remains viable, it is critical to secure your infrastructure, information and intellectual property. If you don’t maintain constant vigilance over the security of your network perimeter, it will be difficult to achieve this.

We can help you better protect your perimeter, wide area network, and local branch offices without directly impacting your business operations.

Our Managed Firewall service, offered through our wholly owned ICT services subsidiary, Alphawest, provides high speed firewall traffic management to protect your network from Internet originated attacks.

Features

Our Managed Firewall offering provides options for stateful firewall inspection, IPSec VPN, and intrusion detection prevention, all backed by service level agreements and ITIL standards.

Pro-active Management - Alphawest's Enterprise Management Centre provides proactive performance management to monitor the health of the firewall environment 24x7.

Excellent performance - High speed traffic firewall management that achieves reliability, availability and excellent performance.

Service options - From up/down monitoring through to Firewall rule changes.

Additional security event reporting - Enables us to review a snapshot of traffic activity as it passes through your firewalls. Our service delivers predictability intelligence using technologies integrated into our Security Event Management platform which is used to collect, consolidate and alert on critical events.

Benefits

Reduce risk - Reduce your exposure to security threats and incidents at your first line of defence - your perimeter.

Focus on core business - Let us take responsibility for ensuring your firewall protection is in place so you can focus on your core business and make better use of valuable resources.

A managed service - With coverage across Australia our staff operate 24x7 for event monitoring and are your single point of contact for issues and ownership.

Leverage our skills - Gain access to certified security professionals, industry experience, latest technologies and superior service delivery based on ITIL principles and proven processes.

You may also be interested in our full suite of Managed Security Services.

Why buy this product

Your telecommunications and technology partner in one. In 2005 Optus acquired Alphawest, a single-source provider of high performance information and communication technology (ICT).  In partnership, Optus and Alphawest offer network ICT services, bringing together specialist advice, smart technology and managed services.

Alphawest manages the perimeter security for many customers today.

Commercial overview

We will work with you to identify the solutions and services needed to meet your specific requirements.

Ready to improve your security? Contact your Optus Account Manager today.

SLA

Service levels are managed in accordance with service level targets, objectives and agreed parameters. These are measured and pre-defined reports are provided on performance against the agreed service levels.

Technical overview

Alphawest's Enterprise Management Centre provides proactive performance management to monitor the health of the firewall environment. Devices are routinely maintained and moves adds and changes are a standard part of the package.

Using state-of-the-art technology, firewall devices are interrogated at regular intervals to ascertain their status and performance. Alarms are automatically raised when issues are detected. We monitor, manage and resolve issues to reduce chances of serious impacts. Should you need to report a suspected fault, we provide a single point of contact for resolution. Diagnosis and resolution can in many instances be carried out remotely, which significantly increases speed to resolution, reduces down time, and loss of service.

Specifications

We work with customers to identify requirements so the right firewall solution is chosen. As firewall performance can be affected by a variety of issues, we work with you to ensure the firewall solution chosen is managed to the right level of service, while providing the best throughput possible at the required security levels.

Where high availability is required, additional hardware, software and licensing are required.

From a quality of service perspective, traffic classification and marking are handled via a classification policy.

Support overview

Technical issues

The first point of contact for incident reporting and service assistance is Alphawest on1300 131 793. This team is available 24 hours a day 7 days a week.

Billing, General Account Changes and Enquiries

Please call your assigned service desk number, otherwise call 134 315 Monday to Friday 8:00am - 5:30pm AEST. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.