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It's possible to contact thousands of people with individual or broadcast audio communications in the time it takes to place just one phone call.

Optus Voicereach is a powerful and highly efficient way to deliver audio messages to large numbers of people. You can setup your message over a touch-tone phone or through your PC. Better still, you can include a personalised message to each recipient, provide an easy, one-touch method to transfer your recipients into your call centre, or conduct a survey and collect responses.

Features

Fast message creation and delivery - You can upload messages using an online tool or record and send them over the phone. Send messages immediately or schedule them.

Approval - Your messages can be automatically routed to a compliance officer for approval prior to delivery.

Intuitive answering - Answering machine detection enables you to deliver different messages for people and answering machines.

Recipient friendly - Allow recipients to fast forward, rewind, pause, adjust volume, or opt out of a call and to transfer to a live operator.

Authentication - Ensure your message gets to the right contact by requesting a PIN or password before message delivery.

Brochures

Business Messaging Solutions Brochure

Benefits

A more personal service - Using text-to-speech you can broadcast personalised messages for better target marketing, for reminders and service call confirmation.

Helps response rates - For example, use voice notifications to contact debtors early in the collection process which may help increase the payment rate.

Increase agency productivity - Automate outbound calls allowing your call centre to focus on inbound calls.

To get started with Optus Voicereach contact your Optus Account Manager today.

Why buy this product

Optus Voicereach lets you reach hundreds, or even thousands of people with personalised recorded voice messages.

Another way Optus enables you to reach out to large audiences is sending faxes with Optus Broadcast Fax.

Commercial overview

You are charged per minute (or part thereof). Volume discounts are available for sending over 25,000 minutes per month.

To find out more about Optus Voicereach simple pricing structure contact your Optus Account Manager today.

Contracts

Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement). To view the Standard Agreement documents for Optus Business Messaging Services, please go to www.optus.com.au/standardagreements.

Technical overview

Using the Optus Voicereach web interface we put high-speed, high-volume audio message delivery at your fingertips.

You can record messages, create and upload lists. Schedule delivery for a time that suits your recipients, including adjustments for time zones and blackout periods. Receive reports on call success and interactions.

You will receive a comprehensive guide for setting up and using Voicereach when you establish your account for using this service.

Support overview

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries.

To see other contact details for Optus click here.

Tools and Downloads

Access Voicereach. You must be registered user to gain access to this service.