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The world's smallest and smartest satellite phones provide your business mobile communication coverage outdoors across 100% of Australia*.

The Optus Thuraya Mobile Satellite service lets you make and receive calls, send SMS and do lots more right across Australia, even in places where the Optus Mobile network doesn't reach*. And with a choice of two great handsets, from the world's smallest and lightest satellite phone or a dual GSM/satellite phone, you’ll have the right device to stay in touch.

Features

Talk from anywhere - With 100% coverage across Australia*, when outside with clear line of sight to the satellite*, the Optus Thuraya Satellite Service provides voice communications to remote and regional areas outside of GSM coverage. You can even roam via satellite seamlessly to more than 110 countries around the world since the Thuraya satellite network covers nearly two thirds of the globe. View coverage maps.

Choice of handsets - There are two compact, powerful handsets to choose from: Thuraya SG-2520, which works on satellite and Optus mobile GSM network, and the Thuraya SO-2510 which is satellite only. Both support satellite voice, SMS, and data services, and have in-built GPS. They are simple to use and similar to a standard mobile phone.

*To operate your Optus Thuraya Mobile Satellite Phone in Satellite Mode, line of sight to the Thuraya satellite needs to be established. Obstructions such as buildings, heavy
tree coverage, bridges, overpasses, carports, garages may restrict the signal.

Brochures

Optus Thuraya Mobile Satellite Phone Datasheet

Benefits

Communications for remote workers - Optus Thuraya is the ideal solution for industries where people travel to regional and remote areas, such as mining, utilities, transport, government, or emergency services like Fire, Ambulance and Police*.

Smallest and lightest satellite handsets available - Weighing in at 130g for the SO-2510 and 180g for the SG-2520, carrying a pocket sized satellite phone has never been easier.

Get the best of GSM and Satellite - The dual-mode SG-2520 handset gives you a single device for both GSM and satellite access, perfect for using in areas on the fringe of GSM coverage. Access great mobile call rates when you use it on the Optus Mobile network.

To find out more about how the Optus Thuraya Satellite service could help your business, contact your Optus Business Account Manager today.

Why buy this product

Optus Thuraya service is the perfect mobile communications solution for workers in areas where traditional mobile networks don’t have coverage*. And with the SG-2520 satellite / GSM phone, you can even take advantage of great Optus mobile network rates when you are in GSM coverage.

The Optus Thuraya Mobile Satellite Phone introduces ground-breaking technology, setting the standard for the smallest, lightest and most robust satellite handsets in the industry today.

*To operate your Optus Thuraya Mobile Satellite Phone in Satellite Mode, line of sight to the Thuraya satellite needs to be established. Obstructions such as buildings, heavy
tree coverage, bridges, overpasses, carports, garages may restrict the signal.

Commercial overview

Pricing for the Optus Thuraya Satellite Service^ is simple: just purchase the handset and sign up to an Optus Thuraya Rate Plan for your satellite service.

If you purchase a dual satellite/GSM device, you will need a separate GSM voice rate plan as well. There is no minimum contract period for the Satellite Service Rate Plan add-on.

Handsets are only available for outright purchase.

^See our brochure for service details.

Contracts

Optus contracts with customers either on an individual basis, or by way of a standard form of agreement (Standard Agreement).  To view the Standard Agreement documents for Optus Business Mobile Services, please go to www.optus.com.au/standardagreements

Technical overview

The Optus Thuraya Mobile Satellite Service provides users with mobile voice and data communications using the Thuraya Satellite Network and the Optus Mobile Network.

It can be used anywhere within the Thuraya coverage area whilst outdoors in Australia and overseas. View Thuraya coverage map.

To make and receive calls, the satellite phone antenna needs a direct 'line of sight' to a Thuraya satellite. Obstructions such as buildings, heavy tree coverage, bridges, overpasses, carports, garages may restrict the signal. Generally, the Optus Thuraya Mobile Satellite Service cannot be used indoors without connection to an approved indoor repeater or externally mounted antenna. However, within Optus Mobile coverage areas, the dual mode SG2520 handset can be switched to GSM mode for indoor use.

Specifications

To launch Thuraya Mobile Satellite in your organisation, you will need:

• A Thuraya-specific satellite handset with International Roaming and International Direct Dialling enabled.

There are 2 Thuraya handsets available:

• the satellite-only SO 2510 handset with an 0145 xxx xxx phone number or
• the dual-mode GSM/satellite SG-2520 handset with a normal mobile phone number

Although there are some minor differences in features between the Optus Thuraya Satellite Service and a standard Optus Mobile service, most voice and data services will be the same.

Optus Thuraya vs. Optus Mobile: Features Compared

Feature	Optus Thuraya Satellite Service	Optus GSM (3G) Mobile Service
Handsets	2 Specialised handsets, both with in-built GPS	Standard GSM / 3G handsets, with range of features.
Voice Coverage in Australia	Thuraya Satellite area (100% land area in Australia)	Optus Mobile network coverage
Voice Coverage (International)	Thuraya Satellite area (more than 110 countries around the world – in Europe, Africa, the Middle East and South Asia)	Over 165 countries, on over 340 overseas carrier networks.
Data	Satellite GPRS or GmPRS with speeds of up to 60kbps down / 15kbps up	Depending on the handset, GPRS, 3G, HSDPA data services may be available.
SMS	Sending, receiving SMS nationally and internationally is supported, with some minor restrictions. Sending & Receiving SMS are not guaranteed between other Satellite and International operators.	Sending, receiving SMS nationally and internationally is supported.
MMS	Satellite MMS not available.	Sending, receiving MMS nationally and internationally is supported.
Call setup times	Longer than standard Optus Digital Mobile call setup times.	Standard times apply.
Long distance and international dialling	May require slightly different dialing prefixes.	Standard prefixes apply.
Calls to Premium numbers (eg 1900)	Satellite Calls to Premium numbers, eg 1900 numbers, are barred.	Available.
Optus Zoo	Not available	Available.
Premium SMS	Not available across satellite. It may be available across the Optus Digital Mobile network when operating in dual-mode.	Available.

Technical Attachments

View Thuraya coverage map

 

Support overview

Mobile End user support

End users requiring support with using their mobile service, including actions such as turning on voicemail should contact 1300 133 334 Monday to Friday 8:00am to 7:00pm (AEST).

For service enquires, billing, incident handling and changes

To report an incident, log a service request or make enquiries please call your assigned service desk number, otherwise call 134 315, operating 24/7 for incident handling and Monday to Friday 8:00am - 5:30pm AEST for other enquiries. Email optus.business.customer.service@optus.com.au

To see other contact details for Optus click here.

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