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RAPPORTCMS is a leading provider of ‘Pay-per-Use’ Software as a Service hosted call centre technology. They needed to scale up to accomodate growth and customer requirements. It was also essential for RAPPORTCMS to maintain a reliable network, increase availability and develop new functionalities. An Optus Evolve network has provided increased efficiency across day-to-day operations and can be easily expanded and modified to cater to growing business needs.