If you're a volunteer firefighter or SES volunteer, or an impacted customer seeking support, call our Customer Care team on 133 937.
If you're a volunteer firefighter or SES Volunteer, or an impacted customer seeking support, call our dedicated hotline on 1300 301 671. For all other enquires, please call our Customer Care team on 133 937.
If you’re in an impacted area, you might be experiencing disruptions to your Optus service, including calls, text and data.
Our network team are working closely with emergency services to access mobile tower sites and restore services once it’s safe. If you’re in an area with no mobile coverage and need current information about the bushfires, we recommend you use TV, radio or emergency services.
For major announcements, visit our social media pages.
The Optus Green Shoots Grants program for small business
We’re proud to support the regrowth of areas affected by the bushfires with our telecommunications grants for small businesses.
2,000 grants will be available through the program and will include:
A complimentary tablet $100 per month recurring credit for 24 months on an Optus Small Business account Support from our dedicated tech support team
To apply for this grant, you must:
- Read through our Green Shoots Grants Guidelines and see if you are eligible to apply.
- Be a small business with an ABN or ACN.
- Operate within a post code affected by the bushfires as displayed on the ATO website
- Complete and submit the application form by 12PM AEST on 31 March 2020.
Grant applications are now closed.
Areas with impacted services
As a result of the bushfires, extreme weather conditions and power outages across Victoria, NSW and WA, some Optus customers including residents and businesses may be experiencing disruptions to their mobile call, text and data services in the following areas:
In NSW:
- Denhams Beach
- East Lynne
- Malua Bay
- Moruya Wandera
- Watertrough Hill
- Tumbarumba
In VIC:
- Corryong
In WA:
- Two Rocks
Dedicated support and financial assistance
If you’re an impacted Optus customer, we’re doing our best to support you. Call our customer care team on 133 937 to find out how our financial assistance policy will support you if you're eligible.
You may qualify for:
• free call diversions from an Optus fixed home or business phone to any mobile or fixed number
• extended timeframes for bill payments
• bill waivers in instances of extreme financial hardship;
• free suspension, relocation or cancellation of an Optus fixed service; and
• free prepaid recharges for eligible impacted customers
Bills waived for eligible volunteer firefighters and SES volunteers
To show our appreciation, we’re covering the costs of eligible volunteer firefighters’ and SES volunteers’ mobile bills for December 2019 and January 2020. Call 133 937 to see if you qualify.
Applications for a bill waiver close on 31 March, 2020.
Help to rebuild communities
We’re committed to helping those directly impacted by the bushfires to recover and rebuild by:
- Matching donations dollar-for-dollar in our employee bushfire appeal
- Providing our people with uncapped, paid emergency service and military leave when they volunteer in affected areas.
- Giving two days of leave for non-emergency volunteer efforts related to the bushfires.
Right now, we’re considering the best ways we can further support our customers, communities and the rest of Australia in the coming weeks and months.
Evacuation centres
Our staff are providing on-the-ground emergency support by bringing charging stations, prepaid SIMs, satellite, mobile access, and more to established evacuation centres, helping to keep coverage there strong.
Sat Cats
A “Sat Cat” is a Satellite Cell on a trailer that uses satellite transmissions for coverage in a limited range, without the need for traditional mobile network stations. We’re deploying them wherever we can in the neediest areas to bolster coverage and help affected residents.
They’re currently deployed at:
- Malua Bay and Tumbarumba in NSW
- La Trobe Valley Hospital in Victoria
Access emergency websites without using your data
All customers now get unmetered access to a range of emergency service websites to help you get information without exceeding your plan's data cap.
Federal Government weather monitoring, assistance and info portals
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