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Vicki Brady - Managing Director, Customer

Vicki Brady - Managing Director, CustomerVicki Brady is the Managing Director of Optus’ Customer Division and is responsible for our customers' relationship with us and their end to end experience. This includes teams focused on Mobile Marketing, Customer Marketing, Insights, Billing and Customer Operations.

Vicki was previously the Managing Director of Optus Wholesale and Satellite (2008 – 2012) where she was responsible for the sales, marketing, operational and commercial functions of the division.

Prior to heading up Optus Wholesale and Satellite, Vicki was based in Singapore, where she was SingTel’s Vice President, Consumer Marketing. In this role she led all aspects of marketing including product strategy, customer relationship management, marketing communications, customer knowledge and customer devices. 

During her tenure, two notable achievements included SingTel becoming the leader in the prepaid mobile business and cementing SingTel as the leading telco in the region with the successful launch of Mio – a quadruple play of fixed line telephony, mobile and broadband and IPTV. 

Vicki has over 16 years’ experience in the telecommunication industry.  Vicki joined Optus in 1997, and held various senior positions in Marketing, Sales and Commercial for Optus Mobile before moving to SingTel in 2003.  Before joining Optus, Vicki worked at KPMG.

Throughout her career, Vicki has performed strongly within the SingTel Group and has been responsible for delivering strategic marketing campaigns and establishing a strong customer focus across the group.