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Optus expands choice and control for customers with My Optus App

9 March 2012

Optus today launched the new and improved My Optus app, giving Optus customers more convenience with on-the-go ability to view, pay, recharge their bills and access customer service.

The app will be compatible at launch for Optus customers with iPhone, Samsung GALAXY S/SII and select prepaid handsets with more added in the near future.

The free My Optus app is part of Optus’ continued commitment and investment in developing innovative tools to help put customers in control, delivering more choice and convenience to manage their Optus mobile accounts.

Developed in partnership with Nuance Communications, the My Optus app allows Optus prepaid and postpaid personal mobile customers to view their service usage, manage simple enquiries such as recharging their account balance, viewing and paying bills and even change their call setup on the go. The app also gives customers the choice to either live-chat with an Optus customer service representative when available or via a call function directly through the app.

Austin R. Bryan, Director of Optus Digital Media said, “We’re excited at the prospect of customers having complete digital access to their Optus services at the touch of a button.”

“The launch of the all new My Optus app is part of Optus’ ongoing commitment to delivering innovations that keeps pace with the rapidly changing customer service needs and expectations of our customers.”

iPhone customers are able to take advantage of the new iPhone app by downloading it from the iTunes store. Samsung GALAXY S and SII Android users will also be able to download the app from the Android marketplace with more mobiles and more features planned for the near future. The app is preloaded on to some of Optus’ most popular prepaid handsets including the Nokia E71, Nokia E63, Samsung Gio and Huawei X1.

Features of the My Optus app include:

  • View account usage including a breakdown of different charge types – such as calls, SMS and data
  • View and pay bills – keep track of your bills and avoid late fees by viewing and paying bills on your phone
  • Change call settings – divert your phone to another mobile or voicemail at the touch of a button
  • Turn on international roaming before you go overseas
  • Check and recharge your prepaid account (for eligible prepaid handsets)
  • Chat in real time to an Optus Customer Care representative about your service. This is more convenient for our customers than having to call.

About Nuance Communications, Inc.

Nuance Communications (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.

Media contacts: Danny Wong/Jacqui Christie
Optus Corporate Affairs
(02) 8082 7850