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Sydney Water taps Optus to supply telecoms services

18 July 2011

Sydney Water taps Optus to supply telecoms services 

Optus Business has been awarded a four year managed services contract worth nearly $30 million to deliver whole-of-business telecommunications services to Sydney Water.

Optus will supply Sydney Water with a range of fixed, mobile and managed services, working in partnership with Dimension Data on certain service components. The scope of services include fixed and mobile voice and data carriage, Optus Evolve® network connectivity for 67 Sydney Water sites, local and wide area network management, in-bound voice services to support contact centres, and service management and maintenance.

The contract consolidates the delivery of telecommunication services to Sydney Water from a multi-supplier to single supplier model.

“We’re excited to be the new outsourcing partner for Australia's largest urban water utility,” said Rob Parcell, Managing Director, Optus Business.

“Our appointment by Sydney Water adds to our strong track record of providing outsourced and managed telecommunications services to enterprise and government. This is a strategic partnership that leverages our Optus Evolve and mobile networks to help Sydney Water deliver operational efficiencies.”

The initial contract term is for four years, with a provision to extend for an additional four years.

Scope of Services

Mobile Services:
  • Mobile voice and data, including email, to support more than 2,100 mobile users
  • Wireless LAN connectivity
  • Messaging services
Fixed Services:
  • Connectivity across 67 sites via Optus Evolve IP VPN, Optus Evolve Internet and Optus Evolve Ethernet WAN
  • Fixed telephony via Optus Voice
  • In-bound voice services to support contact centres, including network interactive voice response and intelligent call routing
Managed Services
  • Management of WAN, LAN and contact centre services
  • Hardware maintenance for WAN, LAN Voice, Contact Centre
  • Onsite management and operational resources; onsite tier 2 helpdesk to support and direct requests and faults

Media contact:
Kasia Ciszak
Optus Corporate Affairs
Tel: (02) 8082 7850