Optus' Regulatory Compliance team and other groups within the Regulatory division manage Optus' liaison with the various regulatory stakeholders.

These stakeholders include:

The Department of Communications, Information Technology and the Arts, which is the federal government department that oversees telecommunications matters;

The Australian Communications and Media Authority, which is responsible for regulating telecommunications, radio communications, free-to-air and pay television, digital broadcasting and internet content; and for promoting industry self-regulation;

The Australian Competition and Consumer Commission, an independent statutory authority which administers the Trade Practices Act 1974 and the Prices Surveillance Act 1993;

The Telecommunications Industry Ombudsman, which is a free and independent alternative dispute resolution scheme for small business and residential consumers who have an unresolved complaint about their telephone or internet service;

The Human Rights and Equal Opportunity Commission, which is a national independent statutory government body responsible for inquiring into alleged infringements under federal anti-discrimination laws, as well as inquiring into alleged infringements of human rights;

The Office of the Federal Privacy Commissioner, which investigates alleged breaches of privacy and provides policy advice on privacy issues to government and the private sector; and

The Attorney-General's Department, which provides support to the Government in the maintenance and improvement of Australia's system of law and justice, includes issues relating to law enforcement and national security.