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Internet

This page contains the relevant standard agreements for personal consumer internet services, which are dial-up, cable, DSL, DSL Direct, Mobile and Broadband Satellite internet services. You may wish to read the Summary of the relevant Standard Agreement first, and then refer to the complete Standard Agreement version if further detail is required.

Dial-Up Internet Service

Consumer Terms
Summary of Dial-Up Internet Service
Dial Up Internet Service Description
Dial Up Internet Service Standard Pricing Table
Acceptable Use Policy - Appendix H
Appendix I - Part A (Optus 'yes' Rewards)
Please also refer to the relevant Appendices for your Dial-Up Internet service.

Cable Internet Service

Consumer Terms
Summary of Cable Internet Service
Internet Service Description (for customers who entered into a contract after 4 November 2013)  
Cable Internet Service Description (for customers who entered into a contract before 4 November 2013)
Internet and Phone Standard Pricing Table (In-market pricing plans)
Cable Internet Service Standard Pricing Table (Older pricing plans)
Acceptable Use Policy - Appendix H
Appendix I - Part A (Optus 'yes' Rewards)
Please also refer to the relevant Appendices for your Cable Internet service.

DSL Internet Service

Consumer Terms
Summary of DSL Internet Service
DSL Internet Service Description
DSL Internet Service Standard Pricing Table
Acceptable Use Policy - Appendix H
Appendix I - Part A (Optus 'yes' Rewards)
Please also refer to the relevant Appendices for your DSL Internet service.

DSL Direct Internet Service (DSL service connected, via an access line, to our network)

Consumer Terms
Summary of DSL Direct Internet Service
Internet Service Description (for customers who entered into a contract after 4 November 2013)  
DSL Direct Internet Service Description (for customers who entered into a contract before 4 November 2013)
Internet and Phone Standard Pricing Table (In-market pricing plans)
DSL Direct Internet Service Standard Pricing Table (Older pricing plans)
Acceptable Use Policy - Appendix H
Appendix I - Part A (Optus 'yes' Rewards)
Please also refer to the relevant Appendices for your DSL Internet service.

Broadband on NBN Service (broadband service connected via the National Broadband Network)

Consumer Terms
Summary of Broadband on NBN Service
Internet Service Description (for customers who entered into a contract after 4 November 2013)  
Broadband on NBN Service Description (for customers who entered into a contract before 4 November 2013)
Internet and Phone Standard Pricing Table (In-market pricing plans)
Broadband on NBN Service Standard Pricing Table (Older pricing plans)
Acceptable Use Policy - Appendix H
Appendix I - Part M (Optus Fusion on NBN Offers) 
Please also refer to the relevant Appendices for your Broadband on NBN Service.

Mobile Internet Service

Consumer Terms
Summary of Mobile Internet (Consumer) Service
Mobile Internet Service Description
Mobile Internet Pricing Table – Section 1 (Current Pricing Plans)
Mobile Internet Pricing Table – Section 2 (Special Pricing Plans)
Acceptable Use Policy - Appendix H
Please also refer to the relevant Appendices for your Mobile Internet service.

Pre-paid Mobile Internet Service

Consumer Terms
Summary of Pre-paid Mobile Internet Service
Pre-paid Mobile Internet Service Description
Pre-paid Mobile Internet Pricing Table
Acceptable Use Policy - Appendix H
Please also refer to the relevant Appendices for your Pre-paid Mobile Internet service.

Broadband Satellite Service

Includes Optus Broadband Satellite sold under the Australian Government's HiBIS, Broadband Connect and Australian Broadband Guarantee subsidy programs.
Summary of Broadband Satellite Service
Broadband Satellite (Australian Broadband Guarantee) Service - Services sold prior to 1 July 2011
Optus Broadband Satellite Services - Services sold after 30 June 2011
Acceptable Use Policy - Appendix H
Please also refer to the relevant Appendices for your Broadband Satellite services.