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Home Phone

This page contains the relevant standard agreements for home telephone services, which are local services (directly connected to the Optus network), local direct services (connected via an access line to our network), local access resale services (connected to Telstra's network but billed by Optus), wireless home phone services and long distance services. You may wish to read the Summary of the relevant Standard Agreement first, and then refer to the complete Standard Agreement version if further detail is required.

Local Service (directly connected to our cable network)

Consumer Terms
Summary of Local Service
Local Service Description
Local Service Call Types
Local Service Enhanced Calling Features
Internet and Phone Standard Pricing Table (In-market pricing plans)
Local Service Standard Pricing Table (Older pricing plans)
Appendix I – Part A (Optus ‘yes’ Rewards)
Please also refer to the relevant Appendices for your Local Telephone service.

Local Direct Service (local service connected, via an access line, to our network)

The Optus Local Direct Service is currently only available to existing Optus customers who have chosen to migrate from the Optus Local Access Resale Service to the Optus Local Direct Service

Consumer Terms
Summary of Local Direct Service
Local Direct Service Description
Local Direct Service Call Types
Local Direct Service Enhanced Calling Features
Internet and Phone Standard Pricing Table (In-market pricing plans)
Local Direct Service Standard Pricing Table (Older pricing plans)
Appendix I – Part A (Optus ‘yes’ Rewards)
Please also refer to the relevant Appendices for your Local Telephone service.

Telephony on NBN Service (local service connected via the National Broadband Network)

Consumer Terms
Summary of Telephony on NBN Service 
Telephony on NBN Service Description
Telephony on NBN Service Call Types
Telephony on NBN Service Enhanced Calling Features
Internet and Phone Standard Pricing Table (In-market pricing plans)
Telephony on NBN Service Standard Pricing Table (Older pricing plans)
Appendix I – Part M (Optus Fusion on NBN Offers) 
Please also refer to the relevant Appendices for your Telephony on NBN Service.

Local Access Resale Service (Telstra's local service resold by us)

Consumer Terms
Summary of Local Access Resale Service
Local Access Resale Service Description
Local Access Resale Service Standard Pricing Table
Appendix I – Part A (Optus ‘yes’ Rewards)
Please also refer to the relevant Appendices for your Local Access Resale Telephone service.

Wireless Home Phone Service

Consumer Terms
Summary of Wireless Telephony Service 
Wireless Telephony Service Description 
Wireless Telephony Service Call Types 
Wireless Telephony Service Enhanced Calling Features 
Wireless Telephony Service Standard Pricing Table 
Appendix I – Part A (Optus ‘yes’ Rewards)
Please also refer to the relevant Appendices for your Wireless Telephony service.

Long Distance Service

Consumer Terms
Summary of Long Distance Service
Long Distance Service Description
Long Distance Service Call Types
Long Distance Service Call Home Australia
Long Distance Service Standard Pricing Table
Appendix I – Part A (Optus ‘yes’ Rewards)
Please also refer to the relevant Appendices for your Long Distance service.

Long Distance Pre-Paid Phone Card Service

Consumer Terms
Summary of Long Distance Pre-Paid Phone Card Service
Long Distance Pre-Paid Phone Card Service Service Description
Long Distance Pre-Paid Phone Card Service Pricing Table
Please also refer to the relevant Appendices for your Long Distance service.