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Appendices

The appendices contain further information that may apply to your use of the service, such as details of certain call charges, our usage policies and some specials. The service description or standard pricing table will refer you to an appendix if it is relevant to your use of the service.

Looking for the Fair Go or Acceptable Use Policies? Please see the following documents below:

  • Mobile Fair Go Policy - see Appendix W
  • Local & Long Distance Fair Go Policy - see Appendix N
  • Optus Internet Acceptable Use Policy - see Appendix H
  • Optus Business Internet Acceptable Use Policy - see Appendix HH


Appendix A - Charging Zones
List of the charging zones used to determine the distance of a national call for telephony services.

Appendix AA - Optus iBurst Acceptable Use Policy
The iBurst Acceptable Use Policy sets out the rules and guidelines relating to your use of the iBurst service. The policy is designed to ensure that your use of the service does not break any laws, hinder the efficient operation of our network, interfere with the rights of other Optus customers, or interfere more generally with the rights of Internet users.

Appendix B - Zones with Fixed Charge Access to Non-Adjacent Zones
List of those charging zones that have special local call access even though they do not comply with the normal definition.

Appendix C - National Special Routes
List of the charging zones within the areas (normally capital cities) that comprise the ends for special routes for telephony services.

Appendix D - Mobile Equipment Payment Plan
The Mobile Equipment Payment Plan sets out the terms on which you may purchase a mobile phone and other mobile accessories from us or a participating agent.

Appendix DD - Notebook Equipment Payment Plan
The Notebook Equipment Payment Plan sets out the terms on which you may purchase a notebook from us.

Appendix E - Charges for National Calls & Calls to Mobiles
National call charges referenced in some Standard Agreements.

Appendix F - International, Inmarsat & Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.

Appendix G - Operator Assisted Call Charges
List of the Operator charges common to the telephony tariffs.

Appendix H - OptusNet Internet Acceptable Use Policy
The Optus Internet Acceptable Use Policy sets out the rules and guidelines relating to your use of the Internet. The policy is designed to ensure that your use of the service does not break any laws, hinder the efficient operation of our network, interfere with the rights of Optus Internet customers, or interfere more generally with the rights of Internet users.

Appendix HH - Optus Business Acceptable Use Policy
The Optus Business Acceptable Use Policy sets out the rules and guidelines relating to your use of the Internet. The policy is designed to ensure that your use of the service does not break any laws, hinder the efficient operation of our network, interfere with the rights of Optus customers, or interfere more generally with the rights of Internet users.

Appendix I - Part A (Optus 'yes' Rewards)
This sets out the details of the Optus 'yes' Rewards offers, which are specials available to consumers.

Appendix I - Part B (Optus SMB Rewards)
This sets out the details of the inBusiness Rewards and Optus SMB 'yes' Rewards offers, which are specials available to small or medium enterprise customers.

Appendix I - Part C (OptusOne Promotion)
This sets out the details of the OptusOne Promotion, which is a special offered as part of Optus 'yes' Rewards.

Appendix I - Part D (Business OptusOne Promotion)
This sets out the details of the Business OptusOne Promotion, which is a special offered as part of Optus SMB Rewards.

Appendix I - Part E (Optus Fusion Offer)
This sets out the details of the Optus Fusion Offer, which is a special offered as part of Optus 'yes' Rewards.

Appendix I - Part F (Optus Business Fusion Offer)
This sets out the details of the Optus Business Fusion Offer, which is a special offered as part of Optus SMB Rewards.

Appendix I - Part G (Optus Total Business Cap Offer)
This sets out the details of the Optus Total Business Cap Offer, which is a special available to Optus SMB customers who connected to the service up to or on 31 October 2009.

Appendix I - Part H (Optus Total Business Cap Offer)
This sets out the details of the Optus Total Business Cap Offer, which is a special available to Optus SMB customers connecting to the service on or after 1 November 2009.

Appendix I - Part I (Optus Business Plus Offer)
This sets out the details of the Optus Business Plus Offer for SMB customers to enable data allowance between selected Optus Wireless Broadband and Optus Mobile plans to be shared from 16 November 2009.

Appendix I - Part J (Optus Business Complete Offer)
This sets out the details of the Optus Business Complete Offer for SMB customers to share data allowances between an Optus Mobile Digital Service and a Optus Mobile Broadband Service.

Appendix I - Part K (Optus Business Timeless Elite Offer)
This sets out the details of the Optus Business Timeless Elite Offer for SMB customers to share data allowances between Optus Mobile Digital Services and Optus Mobile Broadband Services on Business Timeless Elite pricing plans.

Appendix I - Part L (Optus Power Pack Bundle Offers) 
This sets out the details of the Optus Power Pack Bundle Offer for Consumer customers.

Appendix I – Part M (Optus Fusion on NBN Offers) 
This sets out the details of the Optus Fusion on NBN bundle offers for Consumer customers with both Optus Broadband on NBN and Optus Telephony on NBN services.

Appendix I – Part N (Optus Shared Business Fleet Offer) 
This sets out the details of the Optus Shared Business Offer, which is a special available to Optus SMB customers connecting to the service on or after 6 February 2012.

Appendix I – Part O (Optus ‘yes’ Business Fusion on NBN Offers)
This sets out the details of the Optus 'yes' Business Fusion on NBN bundle offers for SMB customers with both Optus Business Broadband on NBN and Optus Business Telephony on NBN services.

Appendix I – Part P (Optus Phone and Broadband Bundle Offers)
This sets out the details of the Optus Phone and Broadband Bundle Offers for Consumer customers.

Appendix J - Mobile International, Inmarsat and Iridium Call Charges
International and Inmarsat rates for calls from mobiles. Additional airtime charges are listed in each tariff.

Appendix K – Optus 3G Home or Office Zone Terms and Conditions
This sets out the details of the Optus 3G Home Zone, Office Zone and Executive Home Zone services.

Appendix KK - Optus 3G Executive Home Zone Terms
This sets out the details of the Optus 3G Executive Home Zone.

Appendix L - Zones with Community Call Access
For Local Telephone Service customers only. Lists the charge zones providing community calls to customers.

Appendix M - Corporate Charges for National Calls and Calls to Mobiles
National call charges referenced in some Standard Agreements.

Appendix N - Optus Local & Long Distance Fair Go Policy
The Fair Go™ Policy defines the number of calls that can be made in some specials that provide free calls or very low cost calls.

Appendix P - Charges for National Calls and Calls to Mobiles
National call charges referenced in some Standard Agreements.

Appendix Q - International, Inmarsat and Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.

Appendix R - Optus 1300 and 13 Customer Service Numbers
List of the Optus Customer Service 13 & 1300 numbers that are charged at a flat 25¢ per call from Optus mobiles instead of the usual timed rate.

Appendix T - International, Inmarsat and Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.

Appendix V - National Call Charges
National call charges referenced in some Standard Agreements.

Appendix W - Mobile Fair Go Policy
The Mobile Fair Go™ Policy defines the number of calls or text / data messages that can be made in some specials that provide free or very low cost calls or messaging charges.

Appendix X - International, Inmarsat and Iridium Call Charges
International, Inmarsat and Iridium call charges referenced in some Standard Agreements.

Appendix Y - Mobile Value Added Service Features
This appendix describes the value added service features, and the fees and charges for those value added service features, that are available with the Optus Digital Mobile Service, the Optus Thuraya Mobile Satellite Service, the Optus MobileSat Service and the Optus Pre-Paid Mobile Service.

Appendix Z - Optus Special Assistance Service
This document sets out the operation of, and eligibility requirements for, Optus' Special Assistance Service (OSAS). OSAS is a prioritised fault resolution service available to our residential local telephony customers, or people living in their home, who have a life threatening certified medical condition.