About Optus
Careers Legal & Regulatory Sponsorship Media Centre Corporate Responsibility Network CoverageSingTel & Optus
Internet Content Regulations

A regulatory regime for Internet Content was introduced in 1999. The regime places obligations on Internet Service Providers (ISPs) as well as Internet Content Hosts (ICHs). It also requires the development of industry codes of practice.

The Internet Industry Association (IIA) has developed three Content Codes of Practice under the regime, all of which have been registered by the Australian Communications and Media Authority (ACMA).

The IIA has compiled an information page which deals with issues such as:

  • Methods of supervising and controlling children's access to Internet content;
  • How to make a complaint about content to the ACMA; and
  • Ways of minimising the receipt of unsolicited electronic mail that promotes or advertises Internet content which is likely to cause offence.

In order to promote awareness and compliance with the IIA codes, the Family Friendly ISP program was launched in 2002. Optus and other ISPs bearing the Family Friendly seal have declared their compliance with the IIA Codes of Practice. For more information on this program see www.iia.net.au/familyfriendly.html.

For information on Optus' compliance with the IIA Family Friendly ISP Program see www.optusnet.com.au/onlinesafety.

NetAlert is an independent community body that assists in the development of Internet industry codes and promotes the safe and productive use of the Internet by all Australians. For more information see the NetAlert website.

Optus' participation in the Australian Government's ISP-level Internet Content Filtering Trial

Optus has applied to participate in the Government's filtering trial. We have prepared a list of Frequently Asked Questions (FAQs) to assist our customers and other interested parties to understand Optus' position on network content filtering and what our trial will entail. The FAQs are available here.

In summary:

  • Optus will be selecting a small geographic area within which to run the trial. Customers in the geographic location selected for the trial who do not wish to participate will be able to opt-out.
  • The trial will only filter based on the ACMA blacklist of illegal content. It will not filter other types of so-called 'inappropriate' content.
  • We are participating in the trial to accurately gauge the impact of filtering technology on our customers and our network.

For more information, refer to the FAQs. For more details on the Government trial, refer to the website of the Department of Broadband, Communications and the Digital Economy.

For information on Optus' compliance with the IIA Family Friendly ISP Program

For more information on Internet Industry codes and practices, visit: