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Privacy Statement

Please read for information on privacy safeguards on our web sites. This includes information as to how we collect, use and disclose information gathered on our web sites, including the use of cookies. In this Privacy Statement Optus has the same meaning as in the Privacy Policy.

1. What Personal Information does Optus collect?


The types of personal information that Optus records will depend on your usage of our site. If you carry out a transaction online or send us an email, Optus will record information that may differ from the information Optus collects if you simply visit our site.

i) Purchasing products or services.
If you purchase products or services or apply to become an Optus customer, Optus requires you to provide certain details so that we can establish an account and provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase or setting up the account. Optus requires this information to supply you with the products and services ordered from it, for billing and account management, business planning and product development and to provide you with relevant advertisements and relevant promotions, as well as the products and services of Optus and other organisations. Optus also requests information to help us assess your credit worthiness. Further details about this can be found in the terms and conditions for the product or service you are purchasing. If you purchase a product or service Optus also requires your credit card details in order to process the purchase. Optus may also request information about you in order to help you decide which product or service would best suit your needs.

ii) Paying your account online or making other enquiries about your account. If you pay your account online, Optus requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your account you will be required to provide your account details, password and contact details so that your inquiry can be resolved as soon as possible.

iii) General requests.
You can use the online forms for a number of other purposes such as to request further information about other Optus products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact information and information about any existing account. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you.

When you are carrying out a transaction or simply making a query, Optus may also ask for information such as details about yourself or your company in order that Optus can better tailor its services to your needs and to provide you with information about a range of Optus services you might be interested in.

Optus may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide Optus with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.

iv) Navigation Information
Each time you visit Optus' web site, anonymous navigation information is collected by our servers. This information includes:

the type of browser and operating system you are using;
the address of the referring site (i.e. the previous site you had visited) and the website you leave our site to visit;
the date and time of your visit;
your server's IP address (a number which is unique to the machine); and
the address of the pages you accessed.

This provides Optus with information about how the web site is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users. In addition, Optus' web site, like many others, uses cookies. A cookie is a piece of information that the website sends to your browser and which is stored on your hard disk. A cookie helps to identify your browser to the website when you return to visit the site and identifies the previous requests your browser has made. This allows the site to be tailored to you on your return visits. Cookies cannot identify you personally. If you do not wish to receive cookies it is likely that you can disable their use by altering the security settings on your web browser however this may impede your ability to use parts of the site. Your web browser might also contain a mechanism that warns you that a site you are visiting makes use of cookies.

2. What Happens with Your Personal Information?


The personal information collected from you at this site is or may be used:

for credit verification purposes;
for billing purposes;
to maintain your account;
to provide relevant advertisements and relevant information about services and promotions from time to time;
to provide customer support;
in order to provide you with the products, services or information you have requested.

Aspects of these functions may be outsourced to third parties who are only authorised by Optus to use this information for these purposes. Optus may also use its customer database, including information provided by you through this web site, to distribute information about other Optus services and other organisations' services to you. If at any time you no longer wish to receive email or postal communications from Optus or from third parties, you can contact Optus customer service at any time and make an 'opt out' request, as per details at the end of this Statement.

Information collected on this site may also be combined and de-identified to provide Optus with anonymous demographic and usage information. Optus can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.

In addition, anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of Optus customers. Statistical information is not disclosed in connection with your personal information. Optus also uses a third party service provided by NetRatings to provide Optus with anonymous demographic and usage information. Full details of NetRatings privacy policy can be found at www.nielsen-online.com/about_privacy.jsp.

3. Will personal information be given to anyone else?


Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service. You should check the terms and conditions of individual products and services for information about disclosures. Information collected at this site may be disclosed to third parties where functions are being outsourced. Optus may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

4. Access and Correction


Once you have registered as an Optus customer, you may access your account details and correct your personal information, by contacting Optus customer service. If you are not a customer of Optus, you may still request access to any personal information Optus may have collected from you through this web site. You can lodge an access request with Optus customer service at any time as per the details at the end of this Statement.

5. Are personal account details safe when being transmitted?


Optus strives to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind Optus firewalls.

Optus' secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. However, while Optus maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

6. Are personal account details stored safely?


Optus takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Optus only permits your details to be accessed by authorised personnel.

7. Links to other sites


Optus provides links on its website to other sites. These sites may have different privacy policies than those of Optus and you are advised to check the privacy policies on those sites.

8. Contacting Optus


Optus is concerned to ensure that your Internet experience is a safe and enjoyable one. If you have any questions or comments about this Privacy Statement you can contact Optus at:

Optus customer service on:
Telephone: 1300 300 937
TTY: 1800 500 002
By mail: PO Box 306
Salisbury South SA 5106

9. Changes to this Privacy Statement


This Privacy Statement may change from time to time particularly as new industry codes are introduced. Any changes to Optus' Privacy Statement will be highlighted in this area from time to time.

This policy was last updated on 10 May 2013

Amendment Date Change Made
19 November 2001 The last paragraph in Question 1: What Personal Information does Optus collect? now includes the name and domain name of our third party service provider of demographic usage information.
10 May 2013
  1. Reference in description of Privacy Statement to include the meaning of Optus as defined in the Privacy Policy
  2. Section 1. i) changed from “help us process and manage your account”, to read “Optus requires this information to supply you with the products and services ordered from it, for billing and account management, business planning and product development and to provide you with relevant advertisements and relevant promotions, as well as the products and services of Optus and other organisations.”
  3. Section 2, change to the wording that read “ to notify you about other or new services or promotions from time to time”, to read as “to provide relevant advertisements and relevant information about services and promotions from time to time.”