Optus operates within a complex regulatory environment, and the broad range of issues managed by Optus' Corporate & Regulatory Affairs team reflects this.

The telecommunications regulatory regime established under the Telecommunications Act 1997 and the Trade Practices Act 1974 is monitored by the following regulatory agencies:

• The Department of Broadband, Communications and the Digital Economy
• The Australian Competition and Consumer Commission and
• The Australian Communications and Media Authority

Other relevant bodies within the telecommunications regulatory environment include:

• The Communications Alliance, a self-regulatory body established by industry;
• The Telecommunications Industry Ombudsman, the office of last resort for consumers unable to resolve a complaint with their service provider.

Optus' Corporate & Regulatory Affairs team interacts with each of these regulatory entities.