Optus has always been proud of the quality of service we provide to our customers. We do this through a team of exceptional Customer Service people. Our customer service teams are dynamic with a strong achievement focus and genuine interest in helping our customers. They have a passion for providing high quality service, enjoy meeting the challenges of the role and celebrating successes.
Customer Service is the face of Optus to our customers. At the entry level, roles in this group spend the majority of their time dealing directly with Optus customers, normally over the phone. More senior roles are predominantly about leading teams, rather than dealing directly with customers, but the primary focus is still on providing high quality service to our customers.
Customer service roles are primarily “people” oriented. However, because of the range of products and services we offer, you will also need to be comfortable with “systems”.