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Telephony

This page contains the relevant standard agreements for small business fixed and wireless telephone services.  You may wish to read the Summary of the relevant Standard Agreement first, and then refer to the complete Standard Agreement version if further detail is required.

Long Distance Service

SME Terms
Summary of Long Distance Service
Long Distance Service Description
Long Distance Service Call Types
Long Distance Service Call Home Australia
Long Distance Service Standard Pricing Table
Appendix I – Part B (Optus SME Rewards)
Please also refer to the relevant Appendices for your Long Distance service.

Local Direct Service (local service connected, via an access line, to our network)

SME Terms
Summary of Local Direct Service
Local Direct Service Description
Local Direct Service Call Types
Local Direct Service Enhanced Calling Features
Internet and Phone Standard Pricing Table (In-market pricing plans)
Local Direct Service Standard Pricing Table (Older pricing plans)
Appendix I – Part B (Optus 'yes' Rewards)
Appendix I – Part D (Business OptusOne Promotion)
Please also refer to the relevant Appendices for your Long Distance service.

Telephony on NBN Service (local service connected via the National Broadband Network)

SME Terms
Summary of Telephone on NBN
Telephony on NBN Service Description
Telephony on NBN Service Call Types
Telephony on NBN Service Enhanced Calling Features
Internet and Phone Standard Pricing Table (In-market pricing plans)
Telephony on NBN Service Standard Pricing Table  (Older pricing plans)
Appendix I – Part O (Optus 'yes' Business Fusion on NBN Offers)
Appendix I – Part B (Optus SME Rewards)
Attachment 1 - Yes Business Totality Service Option - Avaya, Ericsson-LG, NEC Equipment
Please also refer to the relevant Appendices for your Telephony on NVN Service.

Local Access Resale Service (Telstra's local service resold by us)

SME Terms
Summary of Local Access Resale Service
Local Access Resale Service Description
Local Access Resale Service Standard Pricing Table
Appendix I – Part B (Optus SME Rewards)
Attachment 1 - Yes Business Totality Service Option - Avaya, Ericsson-LG, NEC Equipment
Please also refer to the relevant Appendices for your Local Access Resale service.

Wireless Telephony Service

SME Terms
Summary of Wireless Telephony Service 
Wireless Telephony Service Description 
Wireless Telephony Service Call Types 
Wireless Telephony Service Enhanced Calling Features 
Wireless Telephony Service Standard Pricing Table 
Appendix I – Part B (Optus SME Rewards)
Please also refer to the relevant Appendices for your Wireless Telephony service.

Optus Outbound Voice Services

SME Terms
Summary of Outbound Voice Services
Outbound Voice Service Description
Outbound Voice Standard Pricing Table
Outbound Voice Services Attachment 1 - Yes Business Totality Service Description - Alcatel Equipment
Outbound Voice Services Attachment 2A - Yes Business Totality Service Description – Avaya, Ericsson LG & NEC (for customers who have taken up this service option prior to 25 August 2014)
Outbound Voice Services Attachment 2B - Yes Business Totality Service Description – Avaya, Ericsson LG & NEC (for customers who have taken up this service option from 25 August 2014)
Please also refer to the relevant Appendices for your Outbound Voice service.

Optus Inbound Voice Services

SME Terms
Summary of Inbound Voice Services
Inbound Voice Service Description
Inbound Voice Standard Pricing Table
Please also refer to the relevant Appendices for your Inbound Voice service.

Evolve Services

Please refer to the Small Business- Data section for Evolve standard agreements covering Evolve DirectLine and Evolve Voice.

Optus ipPhone Premier Service

SMB Terms
Summary of ipPhone Premier Service 
ipPhone Premier Service Description 
ipPhone Premier Standard Pricing Table 
VoIP Call Types 
VoIP Enhanced Calling Features 
Attachment 1 - Yes Business Totality Service Option - Avaya, Ericsson-LG, NEC Equipment
Please also refer to the relevant Appendices for your ipPhone Premier service.

Optus ipPhone Express Service

SMB Terms 
Summary of ipPhone Express Service 
ipPhone Express Service Description 
ipPhone Express Standard Pricing Table 
VoIP Call Types 
VoIP Enhanced Calling Features 
Please also refer to the relevant Appendices for your ipPhone Express service.