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Product responsibility

Our Customers & Society

Product responsibilityOptus is bound by various pieces of legislation and regulation on product and service disclosure to our customers.

All mass-market products and services accompany a Standard Form of Agreement (SFOA). Our SFOAs are publicly available documents, and can be accessed online here. Optus also provides the industry regulator, the Australian Communications and Media Authority, with a copy of all SFOAs.

Compliance with the Customer Equipment (CE) regulatory labelling requirements is the responsibility of the Australian manufacturer or Australian importer of any product supplied to Optus for resale. Where Optus is the Australian manufacturer or importer of the equipment, an established process ensures regulatory labelling requirements are met.

Optus approaches the design and delivery of products and services responsibly to ensure the health and safety of our customers and our people. This includes protection from inappropriate content, and the minimisation of environmental impacts.

All Optus products comply with the relevant health and safety regulations and standards set by Australian law.

As part of our commitment to act responsibly in the distribution and deployment of our products and services, Optus carefully considers where mobile phone towers are located. We consult with local government and the community and adhere to government regulations and the Communications Alliance Code for the Deployment of Mobile Phone Network Infrastructure. Where possible, Optus seeks to use existing infrastructure, and share sites with other telecommunications carriers to minimise visual and environmental impact, and community concern.