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Disability Equipment

Our Customers & Society

Optus is committed to providing equitable products and services to all its customers.

Under its Disability Action Plan, Optus aims to remove barriers to access for customers, potential customers and staff.

One of the major initiatives within the Action Plan is to develop a Disability Equipment Program for its telephony customers. As a result, a number of equipment solutions are available.


Optus offers the option of TTY (Teletypewriter) handsets. TTYs are specially designed telephone handsets which assist people who are deaf or who have speech / hearing impairments to communicate with others.

There are two TTY handsets on offer – the Uniphone and the Superprint.For further information on these handsets, contact us or visit our website

TTY users please note that the emergency TTY number is 106.

Volume Control Handset

For those local telephony customers who directly access the Optus telephone network* Optus the Uniden DECT SSE25. This handset is ideal for those customers that require an easy to read and easy to use phone, that has been specifically designed for the visually and hearing impaired It includes a large display screen, large easy to read buttons and is hearing aid compatible.

Please contact us for further information.

* Available to serviceable customers in Optus cabled areas in Sydney, Brisbane and Melbourne. For technical and commercial reasons not all homes can be connected.