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Our Customers & Society

Our Customers & Society

Optus is committed to looking out for our customers and the wider community by taking our products and services to market in a responsible and transparent manner, enabling telecommunication access and connection to society.

As a leader in integrated communications, Optus serves over 9 million mobile customers each day. Since 1992 we have invested more than $15 billion in Australian telecommunications infrastructure by expanding mobile, internet and fixed line telephony networks, deploying satellites, and building more exchanges to improve internet speed, especially in regional areas.

Safeguarding our customers
While the dynamic and exciting world of telecommunications offers great opportunity, its complex and global nature means we need to ensure that our customers are protected. Emerging issues associated with social networking sites, online security and inappropriate web content were some of the areas we worked closely on with the government, industry and the community this year. We also must raise awareness of such issues with our customers so they can protect themselves and feel confident and safe in using the technologies and services we provide, whether for communication, education, business or fun.

  Product Responsibility Customer Solutions Optus 2014 Sustainability Report  

Product Responsibility


Customer Solutions


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