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About Kids Helpline
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Who are Kids Helpline?

Optus has had a partnership with Kids Helpline for over 11 years and offers free call to Kids Helpline from all Optus mobiles.

Kids Helpline is a free, 24 hour counselling service for young people aged 5-25 years. Counselling is offered by phone, email and over the web.

Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdowns and cyberbullying, to sexual abuse, homelessness, suicidal thoughts, and drug and alcohol use.

Kids can contact Kids Helpline free on any Optus mobile phone by calling them on 1800 55 1800 or by visiting www.kidshelp.com.au

What happens when a child contacts Kids Helpline?

  • When a child or young person contacts Kids Helpline they will speak directly with a counsellor.
  • Callers can choose to speak with either a male or female counsellor, and can speak with the same counsellor if they call more than once.
  • Before being connected to a counsellor, callers will be asked to listen to a recorded message which relays important information about privacy and disclosure.
  • The young person will then be connected to a counsellor who will ask the young person what they would like to talk about.
  • The counsellor will ask some questions to help understand the caller and his/her needs.
  • Young people contacting Kids Helpline don't have to reveal their name, and the information discussed will remain confidential, unless we feel that a life is in danger. Kids that call Kids Helpline can talk to a counsellor for as long as they need to. Some calls only last a few minutes and others can last up to an hour.
  • Young people with severe, complex and long standing issues often benefit from ongoing counselling. This usually involves speaking predominantly with one or two counsellors who become familiar with their concerns

Who are the counsellors?

  • Kids Helpline counsellors are tertiary qualified and are specifically trained to work with children and young people.
  • They are trained to respond to each individual's needs, providing support, encouragement, counselling assistance, information and connection

To find out more about Kids Helpline visit http://www.kidshelp.com.au/grownups/