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Service Management

Service ManagementAt Optus we are dedicated to getting it right and making it simple for our customers. Our large business and government customers are no exception. Optus’ service management teams are committed to delivering the best outcomes for our business customers.

Including both our service management department as well as the highly specialised Integrated Business Solutions teams, the types of jobs in this critical area vary considerably.

Optus Integrated Business Services Customer Delivery (IBSCD) is a dynamic challenger-thinking group and is positioned to play a pivotal role in the emerging convergence technologies and desktop management markets. Currently providing end to end management of fixed line, wireless, data networks and associated equipment to many corporate icons and household brands.
Our services include the end to end management of both internal and external vendors, inventory management, service management through a Service Desk in addition to the processing of all supplier billing and financial reporting. Our expanding product range will ensure that we continue to build a strong ICT capability.

Some of these include:

  • Pre Sales Consulting
  • Technical Delivery
  • Project Management, Project Officers
  • Customer Service
  • Transition & Implementation roles
  • Finance and Billing Officers
  • Inventory Officers
  • Help Desk