PERSONAL

STANDARD AGREEMENTS FOR YOUR MOBILE, INTERNET, HOME PHONE, AND TELEVISION SERVICE.

To understand your rights and obligations in relation to your service, you should read all the documents relevant to your service.
If you are a personal customer, the Standard Agreement for your service is made up of the:

Consumer Terms;
Summary;
Service Description;
Standard Pricing Table;
and Appendices referred to in the above documents






Prepaid

 Consumer Terms (Word Document)
 Summary of Prepaid Mobile Service (Word Document)
 Prepaid Mobile Service Description (Word Document)
 Prepaid Mobile Service Standard Pricing Table (Word Document)
 Mobile Fair Go Policy - Appendix W (Word Document)
 Mobile Value Added Service Features - Appendix Y (Word Document)

Please also refer to the relevant Appendices for your prepaid mobile service.

MobileSat Service

 Consumer Terms (Word Document)
 Summary of MobileSat Service (Word Document)
 MobileSat Service Description (Word Document)
 MobileSat Service Standard Pricing Table - Section 1 (General Information and Charges) (Word Document)
 MobileSat Service Standard Pricing Table - Section 2 (Pricing Plans) (Word Document)
 Mobile Equipment Payment Plan - Appendix D (Word Document)
 Mobile Fair Go Policy - Appendix W (Word Document)
 Mobile Value Added Service Features - Appendix Y (Word Document)

Please also refer to the relevant Appendices for your MobileSat service.

MobileSat Inmarsat Service

 Consumer Terms (Word Document)
 Summary of MobileSat Service (for customers who contracted from 1 June 2014) (Word Document)
 MobileSat Service Description (for customers who contracted from 1 June 2014) (Word Document)
 MobileSat Service Standard Pricing Table (for customers who contracted from 1 June 2014) (Word Document)

Please also refer to the relevant Appendices for your MobileSat Inmarsat service.

Optus Thuraya Mobile Satellite Service

 Consumer Terms (Word Document)
 Summary of Thuraya Mobile Satellite Service (Word Document)
 Thuraya Mobile Satellite Service Description (Word Document)
 Thuraya Mobile Satellite Service Standard Pricing Table - Section 1 (General Information and Charges) (Word Document)
 Thuraya Mobile Satellite Service Standard Pricing Table - Section 2 (Pricing Plans) (Word Document)
 Thuraya Mobile Satellite Service Standard Pricing Table - Section 3 (Special Consumer Pricing Plans) (Word Document)
 Mobile Fair Go Policy - Appendix W (Word Document)
 Mobile Value Added Service Features - Appendix Y (Word Document)

Please also refer to the relevant Appendices for your Thuraya Mobile Satellite service.

Local Service (directly connected to our cable network)

 Consumer Terms (Word Document)
 Summary of Local Service (Word Document)
 Local Service Description (Word Document)
 Local Service Call Types (Word Document)
 Local Service Enhanced Calling Features (Word Document)
 Internet and Phone Standard Pricing Table (In-market pricing plans)
 Local Service Standard Pricing Table (Older pricing plans)
 Appendix I – Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Local Telephone service.

Local Direct Service (local service connected, via an access line, to our network)

The Optus Local Direct Service is currently only available to existing Optus customers who have chosen to migrate from the Optus Local Access Resale Service to the Optus Local Direct Service

 Consumer Terms (Word Document)
 Summary of Local Direct Service (Word Document)
 Local Direct Service Description (Word Document)
 Local Direct Service Call Types (Word Document)
 Local Direct Service Enhanced Calling Features (Word Document)
 Internet and Phone Standard Pricing Table (In-market pricing plans) (Word Document)
 Local Direct Service Standard Pricing Table (Older pricing plans) (Word Document)
 Appendix I – Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Local Telephone service.

Telephony on NBN Service (local service connected via the National Broadband Network)

 Consumer Terms (Word Document)
 Summary of Telephony on NBN Service  (Word Document)
 Telephony on NBN Service Description (Word Document)
 Telephony on NBN Service Call Types (Word Document)
 Telephony on NBN Service Enhanced Calling Features (Word Document)
 Internet and Phone Standard Pricing Table (Word Document)(In-market pricing plans)
 Telephony on NBN Service Standard Pricing Table (Word Document)(Older pricing plans)
 Appendix I – Part M (Optus Fusion on NBN Offers)  (Word Document)

Please also refer to the relevant  Appendices (Word Document) for your Telephony on NBN Service.

Local Access Resale Service (Telstra's local service resold by us)

 Consumer Terms (Word Document)
 Summary of Local Access Resale Service (Word Document)
 Local Access Resale Service Description (Word Document)
 Local Access Resale Service Standard Pricing Table (Word Document)
 Appendix I – Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Local Access Resale Telephone service.

Wireless Home Phone

 Consumer Terms (Word Document)
 Summary of Wireless Telephony Service (Word Document)
 Wireless Telephony Service Description (Word Document)
 Wireless Telephony Service Call Types (Word Document)
 Wireless Telephony Service Enhanced Calling Features (Word Document)
 Wireless Telephony Service Standard Pricing Table (Word Document)
 Appendix I – Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Wireless Telephony service.

Long Distance Service

 Consumer Terms (Word Document)
 Summary of Long Distance Service (Word Document)
 Long Distance Service Description (Word Document)
 Long Distance Service Call Types (Word Document)
 Long Distance Service Call Home Australia (Word Document)
 Long Distance Service Standard Pricing Table (Word Document)
 Appendix I – Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Long Distance service.

Long Distance Prepaid Phone Card Service

 Consumer Terms (Word Document)
 Summary of Long Distance Prepaid Phone Card Service (Word Document)
 Long Distance Prepaid Phone Card Service Service Description (Word Document)
 Long Distance Prepaid Phone Card Service Pricing Table (Word Document)

Please also refer to the relevant Appendices for your Long Distance service.

Dial up

 Consumer Terms (Word Document)
 Summary of Dial-Up Internet Service (Word Document)
 Dial Up Internet Service Description (Word Document)
 Dial Up Internet Service Standard Pricing Table (Word Document)
 Acceptable Use Policy - Appendix H (Word Document)
 Appendix I - Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Dial-Up Internet service.

Cable

 Consumer Terms (Word Document)
 Summary of Cable Internet Service (Word Document)
 Internet Service Description (for customers who entered into a contract after 4 November 2013) (Word Document)  
 Cable Internet Service Description (for customers who entered into a contract before 4 November 2013) (Word Document)
 Internet and Phone Standard Pricing Table (In-market pricing plans) (Word Document)
 Cable Internet Service Standard Pricing Table (Older pricing plans) (Word Document)
 Acceptable Use Policy - Appendix H (Word Document)
 Appendix I - Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Cable Internet service.

DSL Internet Service

 Consumer Terms (Word Document)
 Summary of DSL Internet Service (Word Document)
 DSL Internet Service Description (Word Document)
 DSL Internet Service Standard Pricing Table (Word Document)
 Acceptable Use Policy - Appendix H (Word Document)
 Appendix I - Part A (Optus 'yes' Rewards)

Please also refer to the relevant Appendices for your DSL Internet service.

DSL Direct Internet Service (DSL service connected, via an access line, to our network)

 Consumer Terms (Word Document)
 Summary of DSL Direct Internet Service (Word Document)
 Internet Service Description (for customers who entered into a contract after 4 November 2013) (Word Document) 
 DSL Direct Internet Service Description (for customers who entered into a contract before 4 November 2013) (Word Document)
 Internet and Phone Standard Pricing Table (In-market pricing plans) (Word Document)
 DSL Direct Internet Service Standard Pricing Table (Older pricing plans (Word Document))
 Acceptable Use Policy - Appendix H (Word Document)
 Appendix I - Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your DSL Internet service.

NBN Service

 Consumer Terms (Word Document)
 Summary of Broadband on NBN Service (Word Document)
 Internet Service Description (for customers who entered into a contract after 4 November 2013) (Word Document) 
 Broadband on NBN Service Description (for customers who entered into a contract before 4 November 2013) (Word Document)
 Internet and Phone Standard Pricing Table (In-market pricing plans) (Word Document)
 Broadband on NBN Service Standard Pricing Table (Older pricing plans) (Word Document)
 Acceptable Use Policy - Appendix H (Word Document)
 Appendix I - Part M (Optus Fusion on NBN Offers) (Word Document)

Please also refer to the relevant Appendices for your Broadband on NBN Service.

Mobile Internet Service

 Consumer Terms (Word Document)
 Summary of Mobile Internet (Consumer) Service (Word Document)
 Mobile Internet Service Description (Word Document)
 Mobile Internet Pricing Table – Section 1 (Current Pricing Plans) (Word Document)
 Mobile Internet Pricing Table – Section 2 (Special Pricing Plans (Word Document)
 Acceptable Use Policy - Appendix H (Word Document)

Please also refer to the relevant Appendices for your Mobile Internet service.

Prepaid Mobile Internet Service

 Consumer Terms (Word Document)
 Summary of Prepaid Mobile Internet Service (Word Document)
 Prepaid Mobile Internet Service Description (Word Document)
 Prepaid Mobile Internet Pricing Table (Word Document)
 Acceptable Use Policy - Appendix H

Please also refer to the relevant Appendices for your Prepaid Mobile Internet service.

Broadband Satellite

Includes Optus Broadband Satellite sold under the Australian Government's HiBIS, Broadband Connect and Australian Broadband Guarantee subsidy programs.
 Summary of Broadband Satellite Service (Word Document)
 Broadband Satellite (Australian Broadband Guarantee) Service - Services sold prior to 1 July 2011 (Word Document)
 Optus Broadband Satellite Services - Services sold after 30 June 2011 (Word Document)
 Acceptable Use Policy - Appendix H (Word Document)

Please also refer to the relevant Appendices for your Broadband Satellite services.

Optus Television

 Consumer Terms (Word Document)
 Optus Television Terms (Word Document)
 Appendix I -€“ Part A (Optus 'yes' Rewards) (Word Document)

Optus TV featuring Foxtel

 Consumer Terms (Word Document)
 Optus Digital Television Terms (Word Document)
 Optus Digital Television Pricing  (Word Document)
 Appendix I -€“ Part A (Optus 'yes' Rewards) (Word Document)

Optus TV with Fetch

 Optus TV with Fetch Summary (Word Document)
 Optus TV with Fetch Service Description (Word Document)
 Optus TV with Fetch Pricing (Word Document)
 Appendix H -€“ OptusNet Internet Acceptable Use Policy (Word Document)

PLEASE CHOOSE FROM THE SERVICE OPTIONS BELOW:

 

Local Service (directly connected to our cable network)

 Consumer Terms

 Summary of Local Service

 Local Service Description

 Local Service Call Types

 Local Service Enhanced Calling Features

 Internet and Phone Standard Pricing Table (In-market pricing plans)

 Local Service Standard Pricing Table (Older pricing plans)

 Appendix I – Part A (Optus 'yes' Rewards)

Please also refer to the relevant Appendices for your Local Telephone service.

Local Direct Service (local service connected, via an access line, to our network)

The Optus Local Direct Service is currently only available to existing Optus customers who have chosen to migrate from the Optus Local Access Resale Service to the Optus Local Direct Service

 Consumer Terms

 Summary of Local Direct Service

 Local Direct Service Description

 Local Direct Service Call Types

 Local Direct Service Enhanced Calling Features

 Internet and Phone Standard Pricing Table (In-market pricing plans)

 Local Direct Service Standard Pricing Table (Older pricing plans)

 Appendix I – Part A (Optus 'yes' Rewards)

Please also refer to the relevant Appendices for your Local Telephone service.

Telephony on NBN Service (local service connected via the National Broadband Network)

 Consumer Terms (Word Document)

 Summary of Telephony on NBN Service  (Word Document)

 Telephony on NBN Service Description (Word Document)

 Telephony on NBN Service Call Types (Word Document)

 Telephony on NBN Service Enhanced Calling Features (Word Document)

 Internet and Phone Standard Pricing Table (Word Document)(In-market pricing plans)

 Telephony on NBN Service Standard Pricing Table (Word Document)(Older pricing plans)

 Appendix I – Part M (Optus Fusion on NBN Offers)  (Word Document)

Please also refer to the relevant Appendices (Word Document) for your Telephony on NBN Service.

Local Access Resale Service (Telstra's local service resold by us)

 Consumer Terms (Word Document)

 Summary of Local Access Resale Service (Word Document)

 Local Access Resale Service Description (Word Document)

 Local Access Resale Service Standard Pricing Table (Word Document)

 Appendix I – Part A (Optus 'yes' Rewards) (Word Document)

Please also refer to the relevant Appendices for your Local Access Resale Telephone service.

 Consumer Terms

 Summary of Cable Internet Service

 Internet Service Description (for customers who entered into a contract after 4 November 2013)  

 Cable Internet Service Description (for customers who entered into a contract before 4 November 2013)

 Internet and Phone Standard Pricing Table (In-market pricing plans)

 Cable Internet Service Standard Pricing Table (Older pricing plans)

 Acceptable Use Policy - Appendix H

 Appendix I - Part A (Optus 'yes' Rewards)

Please also refer to the relevant Appendices for your Cable Internet service.

DSL Internet Service

 Consumer Terms

 Summary of DSL Internet Service

 DSL Internet Service Description

 DSL Internet Service Standard Pricing Table

 Acceptable Use Policy - Appendix H

 Appendix I - Part A (Optus 'yes' Rewards)

Please also refer to the relevant Appendices for your DSL Internet service.

DSL Direct Internet Service (DSL service connected, via an access line, to our network)

 Consumer Terms

 Summary of DSL Direct Internet Service

 Internet Service Description (for customers who entered into a contract after 4 November 2013) 

 DSL Direct Internet Service Description (for customers who entered into a contract before 4 November 2013)

 Internet and Phone Standard Pricing Table (In-market pricing plans)

 DSL Direct Internet Service Standard Pricing Table (Older pricing plans)

 Acceptable Use Policy - Appendix H

 Appendix I - Part A (Optus 'yes' Rewards)

Please also refer to the relevant Appendices for your DSL Internet service.

 Consumer Terms

 Summary of Broadband on NBN Service

 Internet Service Description (for customers who entered into a contract after 4 November 2013) 

 Broadband on NBN Service Description (for customers who entered into a contract before 4 November 2013)

 Internet and Phone Standard Pricing Table (In-market pricing plans)

 Broadband on NBN Service Standard Pricing Table (Older pricing plans)

 Acceptable Use Policy - Appendix H

 Appendix I - Part M (Optus Fusion on NBN Offers)

Please also refer to the relevant Appendices for your Broadband on NBN Service.

 Consumer Terms

 Summary of Mobile Internet (Consumer) Service

 Mobile Internet Service Description

 Mobile Internet Pricing Table – Section 1 (Current Pricing Plans)

 Mobile Internet Pricing Table – Section 2 (Special Pricing Plans

 Acceptable Use Policy - Appendix H

Please also refer to the relevant Appendices for your Mobile Internet service.

Prepaid Mobile Internet Service

 Consumer Terms

 Summary of Prepaid Mobile Internet Service

 Prepaid Mobile Internet Service Description

 Prepaid Mobile Internet Pricing Table

 Acceptable Use Policy - Appendix H

Please also refer to the relevant Appendices for your Prepaid Mobile Internet service.

Includes Optus Broadband Satellite sold under the Australian Government's HiBIS, Broadband Connect and Australian Broadband Guarantee subsidy programs.

 Summary of Broadband Satellite Service

 Broadband Satellite (Australian Broadband Guarantee) Service - Services sold prior to 1 July 2011

 Optus Broadband Satellite Services - Services sold after 30 June 2011

 Acceptable Use Policy - Appendix H

Please also refer to the relevant Appendices for your Broadband Satellite services.