Optus Standard Agreements for your mobile, internet, home phone and television services.

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Under the Telecommunications Act 1997, Optus may contract with its customers either on an individual basis, or by way of a standard form of agreement. Optus has elected to supply some of its services by way of a standard form of agreement (Standard Agreement). This means the terms and conditions contained in the Standard Agreement documents apply to all customers who acquire that particular service.

Your internet service provider may 'cache' (store) web pages, meaning the documents on this site may not be the most current version published by Optus. You should check you have the most current version before relying on these documents. You can do this by calling Optus Customer Service. Optus also recommends you make your own enquiries as to whether a particular service is fit for the purpose for which you intend to use it, and you should not rely only on these documents in doing so.



Adverse Changes: our Standard Agreements change from time to time. Find out about changes that may have impacted you or your business.

Note: Standard Agreements do not apply to wholesale customers. Please go to for further information about the services offered by Optus Wholesale.